Call Centers: March 2011
Call Center, Customer Service, and Social CRM software and solutions. - Archive for March 2011
CNP Builds Social Customer Service Portal with Joomla
March 31, 2011Built with Joomla! the new portal allows clients to privately access account related information.
Social Business Intelligence - What Is It, and Do You Need It?
March 22, 2011Social business intelligence combines social media and analytics to give you important business insights — assuming you have the …
Gartner: Social CRM for Customer Service Will Increase
March 10, 2011Social CRM for customer service has only recently entered into the realm of the contact center.
Salesforce.com Launches Service Cloud 3 With Social Integration
March 7, 2011The software allows companies to engage with users on public social sites -- including Facebook and blogs.
Salesforce.com Adds Facebook to Call Centers
March 3, 2011Salesforce's Service Cloud now supports Facebook and Twitter for social media monitoring and customer service.