Call Center, Customer Service, and Social CRM software and solutions. - Archive for March 2011

CNP Builds Social Customer Service Portal with Joomla

Built with Joomla! the new portal allows clients to privately access account related information.

Social Business Intelligence - What Is It, and Do You Need It?

Social business intelligence combines social media and analytics to give you important business insights — assuming you have the …

Gartner: Social CRM for Customer Service Will Increase

Social CRM for customer service has only recently entered into the realm of the contact center.

Salesforce.com Launches Service Cloud 3 With Social Integration

The software allows companies to engage with users on public social sites -- including Facebook and blogs.

Salesforce.com Adds Facebook to Call Centers

Salesforce's Service Cloud now supports Facebook and Twitter for social media monitoring and customer service.