Call Center, Customer Service, and Social CRM software and solutions. - Archive for March 2011

CNP Builds Social Customer Service Portal with Joomla

March 31, 2011

Built with Joomla! the new portal allows clients to privately access account related information.

Social Business Intelligence - What Is It, and Do You Need It?

March 22, 2011

Social business intelligence combines social media and analytics to give you important business insights — assuming you have the …

Gartner: Social CRM for Customer Service Will Increase

March 10, 2011

Social CRM for customer service has only recently entered into the realm of the contact center.

Salesforce.com Launches Service Cloud 3 With Social Integration

March 7, 2011

The software allows companies to engage with users on public social sites -- including Facebook and blogs.

Salesforce.com Adds Facebook to Call Centers

March 3, 2011

Salesforce's Service Cloud now supports Facebook and Twitter for social media monitoring and customer service.