Call Centers: June 2011
Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2011
Review: Nimble Social CRM and Contact Management
June 24, 2011Nimble's hosted contact management solution provides small businesses with a single massive inbox to easily manage and monitor client communications and social streams.
A Dozen Ways to Improve Your Social CRM
June 9, 2011Social CRM experts reveal their tips for how businesses can best use social media to improve customer relationships.
Social Media Can Reshape Customer Engagement Strategies: SAS
June 3, 2011Organizations need to ensure that social interactions are handled correctly to improve customer experience and relevance.
Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6
June 1, 2011Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.
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