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Call Centers: June 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for June 2011

Review: Nimble Social CRM and Contact Management

June 24, 2011

Nimble's hosted contact management solution provides small businesses with a single massive inbox to easily manage and monitor client communications and social streams.

A Dozen Ways to Improve Your Social CRM

June 9, 2011

Social CRM experts reveal their tips for how businesses can best use social media to improve customer relationships.

Social Media Can Reshape Customer Engagement Strategies: SAS

June 3, 2011

Organizations need to ensure that social interactions are handled correctly to improve customer experience and relevance.

Salesforce.com Unveils 'Social Enterprise' Vision Based on Radian6

June 1, 2011

Salesforce integrates social media with its sales, call center and Chatter services, with help from Radian6.