dcsimg
 


Call Centers: July 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2011

Oracle Boosts CRM Portfolio with InQuira Acquisition

The acquisition gives Oracle a knowledge-management suite and agent-assisted CRM.

A Dozen Simple Ways to Improve Customer Relations

Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.

Avaya Integrates Social Media with Sales and Customer Support

Avaya's new social monitoring product can help businesses incorporate social media into contact centers to improve customer experience.

Midmarket CRM Buying Guide

CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.

Seven Ways to Reward Your Customers and Improve Your CRM

Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.