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Call Centers: July 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2011

Oracle Boosts CRM Portfolio with InQuira Acquisition

July 28, 2011

The acquisition gives Oracle a knowledge-management suite and agent-assisted CRM.

A Dozen Simple Ways to Improve Customer Relations

July 27, 2011

Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.

Avaya Integrates Social Media with Sales and Customer Support

July 18, 2011

Avaya's new social monitoring product can help businesses incorporate social media into contact centers to improve customer experience.

Midmarket CRM Buying Guide

July 14, 2011

CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.

Seven Ways to Reward Your Customers and Improve Your CRM

July 1, 2011

Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.