Call Centers: July 2011
Call Center, Customer Service, and Social CRM software and solutions. - Archive for July 2011
Oracle Boosts CRM Portfolio with InQuira Acquisition
July 28, 2011The acquisition gives Oracle a knowledge-management suite and agent-assisted CRM.
A Dozen Simple Ways to Improve Customer Relations
July 27, 2011Business owners, customer service experts and marketers share their tips on how to gain customer loyalty.
Avaya Integrates Social Media with Sales and Customer Support
July 18, 2011Avaya's new social monitoring product can help businesses incorporate social media into contact centers to improve customer experience.
Midmarket CRM Buying Guide
July 14, 2011CDC Software, SalesLogix and SugarCRM are among the vendors covered in our midmarket CRM buying guide.
Seven Ways to Reward Your Customers and Improve Your CRM
July 1, 2011Business owners and CRM experts reveal how rewarding customers can be a very rewarding experience.
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