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Call Centers: August 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for August 2011

Salesforce Gets Social and Mobile

August 31, 2011

Salesforce unveiled a number of enterprise social media and mobile application products at Dreamforce today.

Few Companies Have Social CRM Strategy: Gartner

August 4, 2011

Social CRM efforts at companies tend to be fragmented, according to Gartner, which lists the top vendors in its Social CRM Magic Quadrant.