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Call Centers: September 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2011

Social CRM, Office 365 Coming to Microsoft Dynamics CRM

September 29, 2011

Microsoft plans two updates to its online and on-premises CRM software over the next six months. What can users expect?

Vision Critical Unveils Customer Experience Management Platform

September 26, 2011

New Customer Experience Management (CEM) platform automates the secure collection and integration of all data collected throughout an organization – including social media.

Salesforce.com Winning Enterprise Software Deals: Analysts

September 23, 2011

Salesforce's vision of the 'social enterprise' may be catching on, according to analysts.

Salesforce Acquires Assistly for Customer Service

September 21, 2011

Salesforce's latest acquisition will be the start of a 'small business cloud.'

Six Helpful Customer Support Software Solutions

September 14, 2011

Here are a half-dozen help desk and customer support software solutions that can help your business better manage customer queries and support tickets.