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Call Centers: October 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for October 2011

Oracle Buys RightNow for Cloud Customer Service

Oracle takes aim at Salesforce.com with its expanding cloud CRM service.

Cisco Touts Social CRM Call Center Success

Cisco's contact center business has posted strong growth in the year since the company added social CRM to the software.

An In-Depth Look at Oracle Fusion Applications

What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?

Oracle Adds Call Center, Marketing to CRM as Salesforce Rivalry Heats Up

Oracle's latest cloud CRM release comes amid controversy with rival Salesforce.com.