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Call Centers: November 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for November 2011

Ten Reasons to Combine CRM and BPM

Business leaders and customer service experts discuss the benefits of combining customer relationship management (CRM) with business process …

Oracle CRM and Business Intelligence in Two Real-World Environments

Two case studies from Oracle OpenWorld: Using CRM and business intelligence for success.

The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More

The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.