Call Centers: November 2011

Call Center, Customer Service, and Social CRM software and solutions. - Archive for November 2011

Ten Reasons to Combine CRM and BPM

November 22, 2011

Business leaders and customer service experts discuss the benefits of combining customer relationship management (CRM) with business process …

Oracle CRM and Business Intelligence in Two Real-World Environments

November 11, 2011

Two case studies from Oracle OpenWorld: Using CRM and business intelligence for success.

The Cloud CRM Market: Microsoft, Salesforce, SAP, Oracle and More

November 2, 2011

The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide.