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Call Centers: April 2012

Call Center, Customer Service, and Social CRM software and solutions. - Archive for April 2012

Genesys Links Mobile Apps with Contact Center Agents

April 17, 2012

Genesys Mobile Engagement helps companies offer improved service to the growing numbers of consumers using their smartphones for customer service and support.

inContact Refreshes Cloud Contact Center Software

April 6, 2012

New features aim to break down communication silos in the call center and streamline workflow to enhance agent effectiveness and boost customer satisfaction.

Eight Useful Contact Center Apps

April 4, 2012

No matter how you interact with customers -- via the telephone or online -- these eight contact center tools can help ensure customer experiences are positive.