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Call Centers: May 2012

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2012

Zendesk Partners with Microsoft on Dynamics CRM Integration

May 22, 2012

Companies say two-way integration of CRM and contact center software will help sales and support organizations work together.

LiveOps Adds Facebook Integration to Social Contact Center Software

May 21, 2012

As contact centers become increasingly social, makers of CRM software are offering integration with Facebook, Twitter and other social channels.

Mobile App Analyzes Best Customer Service Options

May 1, 2012

Nice Systems says its Mobile Reach application helps customers identify the best options for assistance in completing self-service transactions.