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Call Centers: September 2012

Call Center, Customer Service, and Social CRM software and solutions. - Archive for September 2012

Genesys Brings Customer Service to Salesforce Cloud

September 19, 2012

At Dreamforce, Genesys launches new customer service solution built natively on the Salesforce platform.

Call Center Software Suite Buying Guide

September 18, 2012

Buying guide focuses on four of the biggest providers of call center software suites, with products geared toward large enterprises.