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Call Centers: February 2013

Call Center, Customer Service, and Social CRM software and solutions. - Archive for February 2013

In the Contact Center: Speech Analytics Software Buying Guide

February 26, 2013

Speech analytics software is seeing rapid growth in the call center, thanks to its ability to reveal customer insights. Here are five …

SaaS, Big Data and More: Speech Analytics in the Contact Center

February 19, 2013

Speech analytics has caught on in the contact center. It's likely to become even more popular, thanks to Big Data, SaaS and other trends.