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Call Centers: January 2014

Call Center, Customer Service, and Social CRM software and solutions. - Archive for January 2014

Tool Analyzes Customer Comments

January 30, 2014

Mindshare Technologies says new software leverages its text analytics technology to improve customer service by providing key customer …

LiveOps Raises $30M, Buys Customer Service Startup

January 27, 2014

On the heels of receiving $30 million in debt funding, cloud contact center software provider LiveOps forms two new subsidiaries and …

Verint Expands Customer Service Capabilities with Kana Buy

January 6, 2014

Verint Systems, a provider of customer analytics, is acquiring Kana Software, which makes software that will help organizations turn …

7 CRM Trends for 2014

January 6, 2014

Social and mobile CRM are among trends that will continue to gain momentum in 2014, predict industry experts.