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Call Centers: April 2014

Call Center, Customer Service, and Social CRM software and solutions. - Archive for April 2014

Smartphones Will Boost IVR's Customer Service Image

Interactive voice response (IVR) is a self-service technology customers love to hate. But visual IVR on smartphones and other mobile devices …

How to Buy Social Customer Service Software

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to …

inContact Updates Contact Center Software with New Integration, Reporting

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among …