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Call Centers: April 2014

Call Center, Customer Service, and Social CRM software and solutions. - Archive for April 2014

Smartphones Will Boost IVR's Customer Service Image

April 25, 2014

Interactive voice response (IVR) is a self-service technology customers love to hate. But visual IVR on smartphones and other mobile devices …

How to Buy Social Customer Service Software

April 16, 2014

As the importance of social customer service grows, so do the number of solutions designed to help companies provide it. Here's how to …

inContact Updates Contact Center Software with New Integration, Reporting

April 16, 2014

Latest update of inContact's contact center software includes deeper integration with cloud CRM from Salesforce and Oracle RightNow, among …