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Call Centers: May 2014

Call Center, Customer Service, and Social CRM software and solutions. - Archive for May 2014

Genesys Intros Managed Service Offering

May 28, 2014

The contact center software provider's first managed service offering focuses on workforce optimization.

Genesys, Zendesk Partner to Enhance Cloud Contact Centers

May 12, 2014

Contact center software provider Genesys will integrate Zendesk's software into its solution so companies can more easily manage customer …

IntelliResponse Adds Targeted Marketing to Virtual Agent Technology

May 1, 2014

Personalized marketing offers help companies improve clicks and conversions across online customer service channels, company says.

TouchConnect Steers Contact Center Callers to Self-Service

May 1, 2014

TouchConnect software aims to help contact centers improve next call prevention and increase customer loyalty by steering callers toward …