Sign in   |   Register

Telephonetics Enhances Offering

  |     |   Bookmark    
Posted March 4, 2010 By -     Feedback

The company has introduced a new solution aimed at preventing callers from having to repeat themselves.

Telephonetics VIP has enhanced its offering with a solution designed to keep callers from having to repeat themselves.

"The solution uses call triage to determine the needs of the caller and gather information and rapidly transfer them," according to Call Centre Helper. "When the caller is connected to an agent the information is also relayed so that the customer does not have to repeat anything and enjoys better service as a result."

"The information can also be used to pull further details from a CRM or data management system, negating the need to ask further questions which the caller has already answered, repeatedly," the article states.

Click on the following to read the Call Centre Helper article: New solution stops callers having to repeat themselves

Submit a Comment

Loading Comments...

Thanks for your registration, follow us on our social networks to keep up-to-date