Jacada Introduces Jacada Insight
The new strategic analytics and modeling solution is designed for customer contact centers in any industry.
"The company has brought out this new strategic analytics and modeling solution for customer contact centers in any industry," writes TMCnet's Jyothi Shanbhag. "It caters [to] the need of contact center managers and supervisors with advanced metrics and is delivered in real time to allow them to see root causes of key challenges and more easily differentiate between the challenges that are agent performance-related versus process-related."
"Founded in 1990, Jacada specializes in providing customer experience management and process optimization solutions for customer service operations," Shanbhag writes.