ConAgra Chooses inContact Call Center Solution
The company says the hosted call center software has saved ConAgra $1 million.
"With inContacts hosted call center software, agents have enhanced capabilities because they can manage multiple contacts all at once 'without missing a call,' company officials say," writes TMCnet's David Sims. "ConAgra Foods uses both the screen pop and whisper feature to alert their agents of a call and give them the ability to help the customer more effectively."
"ConAgra Foods does 100 percent call recording and can listen to calls directly from the CRM application as needed," Sims writes.