Aspect Assists NV Energy with Call Center Management
The energy company has deployed Aspect's quality management solutions at two of its contact centers.
"Available via the 'Productive Workforce' unified communications application for the contact center, PerformanceEdge Quality Management offers full-time call recording, speech analytics, quality monitoring and coaching capabilities to contact centers," writes TMCnet's Anshu Shrivastava.
"PerformanceEdge Quality Management is replacing NV Energy's existing quality management systems," Shrivastava writes. "Company officials said that this will help them to reduce regulation compliance overhead costs."