Oaisys Offers New Versions of Call Center Software
The company's 6.1 release of its Talkument and Tracer software solutions offer customers deployment enhancements and improved functionality.
OAISYS has announced new versions of its call center management software solutions. The new 6.1 release Talkument personal voice documentation and collaboration software and the Tracer center-focused call recording solution offer new deployment enhancements, improved functionality and cost savings. As reported on TMC.net, Talkument and Tracer are compatible with leading IP business communications systems, including those from firms such as Avaya, Mitel, ShoreTel and Toshiba.
"New features, functionality and options delivered in version 6.1 of the OAISYS Talkument and Tracer software solutions include:
"SIP Trunk Recording: OAISYS solutions can now integrate directly with SIP trunks to record calls and capture call data, including outside party number, start time and duration. This allows organizations to take advantage of the cost savings SIP trunking can provide. Coming soon, the next release will expand the call data capture capabilities to include details from the communications platform, such as extension participants, in addition to the SIP trunk data.