The Perks of Call Center Scheduling Software
Call center scheduling software can help reduce labor efficiencies and operating costs.
Workforce management software or call center scheduling software help call center managers reduce costs and labor efficiencies. This TMC article provides an in-depth overview on today's call center scheduling solutions and how it can improve call center management.
"Todays call center scheduling solutions, which are increasingly delivered via the softwareas-a-service or cloud model of delivery, sport advanced forecasting capabilities that enable call center managers to accurately forecast call volume, based on historical call data captured from the ACD. These forecasts, in turn, help managers more accurately schedule the proper number of agents for any given shift.
"This functionality is critical for holding down call center operating costs: Schedule too many agents for any given shift and youll have agents sitting around idly, waiting for calls to come in.