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ShoreTel Announces Contact Center 6

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The new version of the company's call center software includes real-time APIs and event feeds.

ShoreTel has announced the release of ShoreTel Contact Center 6, the latest version of its call center software. According to the company in its press release, Contact Center 6 makes it easier than ever for organizations to integrate contact center activities with existing core business processes. The new version offers real time APIs and event feeds transform the call center into a dynamic contact center.


"ShoreTel Contact Center 6 makes it easier than ever for organizations to integrate contact center activities with existing core business processes. New real time APIs and event feeds transform the call center into a dynamic contact center that feeds off the information to self adjust, react and reorganize to enhance the customer experience. This helps call centers improve responsiveness and improve flexibility. Increased scalability and high availability features also provide a robust foundation and flexible geographic footprint for large call centers.

"As with all previous ShoreTel releases, ShoreTel Contact Center 6 is available as a free upgrade for current customers with a ShoreTel support contract, as part of ShoreTel’s standard support service."

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This article was originally published on July 27, 2010
 
 
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