Salesforce.com Launches Service Cloud 3 With Social Integration
The software allows companies to engage with users on public social sites -- including Facebook and blogs.
Salesforce (NYSE: CRM) has launched Service Cloud 3 which integrates several social-oriented elements in order to help companies capitalize on the opportunities provided by social media. According to ZD Net, companies using the software can engage with users on sites such as Twitter and Facebook using dedicated services or on other web sites such as blogs, forums and discussion groups using Radian6 for Salesforce.
"Salesforce for Facebook is scheduled for release on the AppExchange marketplace before May and will be free to Professional, Enterprise and Unlimited edition customers. Radian6 for Salesforce is scheduled to enter a private beta before May and is aiming for a full release before the end of October.