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InstantService.com Says Pacific WebWorks' Customer Satisfaction Soars

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Posted December 14, 2000 By EnterpriseAppsToday.com Staff     Feedback

Pacific WebWorks says it has seen a dramatic increase in customer service abilities after deploying InstantService's live human interaction eCRM communication technology.

SEATTLE, WA--InstantService.com, a provider of real-time Web-based communications technology and eCRM integration for e-commerce sites, announced today that Pacific WebWorks, Inc. has dramatically increased its ability to deliver excellent online customer service with InstantService -- Live Human Interaction.

Pacific WebWorks is a developer of business software for the Internet. The firm says that since they deployed InstantService, they have been able to better service online customers with premiere real-time quality technical and client support.

Michael Sparzo, Pacific WebWorks' Director of Technical and Customer Support, stated, "Since we have made the switch to InstantService.com we have seen a positive response to our new Web-based chat. With the InstantService.com technologies, as well as Pacific WebWorks' resources, our staff can take 24 live customer requests at one time. This technology has greatly improved our live reply response time due to the efficient and reliable ASP model InstantService.com provides. As Pacific WebWorks Inc. continues its current growth pattern, these tools will expand to provide maximum service to our e-clients."

InstantService.com offers live online interaction and facilitates customer acquisition and retention by enabling companies to conduct text-based chat sessions and push topical content to customers in real-time. Their technology is delivered over the Internet via the ASP model, eliminating the need for e-commerce companies to purchase, install, and maintain onsite hardware or software. InstantService.com integrates with automatic multilingual translation, e-mail management applications, VoIP, ACD/CTI, CRM back ends, and other technologies.

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