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E-Tailers Get High Marks For Customer Service Over Holidays: Page 2

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rred method of communication when it comes to purchases. One in seven prefer a telephone call or to search the company's Web site on their own.

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  • Half of online shoppers are willing to wait up to one day for responses to their questions via e-mail. Of that number, men indicated a willingness to wait 2.8 days, whereas women cited 1.8 days.

    • This article was originally published on January 31, 2001
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