E-Tailers Get High Marks For Customer Service Over Holidays: Page 2
Posted January 31, 2001
By
eCRMGuide.com Staff Feedback
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1 2 rred method of
communication when it comes to purchases. One in seven prefer a
telephone call or to search the company's Web site on their own.
Half of online shoppers are willing to wait up to one day for
responses to their questions via e-mail. Of that number, men
indicated a willingness to wait 2.8 days, whereas women cited
1.8 days.
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