SmartDeliverySM Alerts Travelocity Members
Electronic messaging service from Centerpost delivers critical travel information via wireless devices to Travelocity's registered members.by eCRMGuide.com Staff
Travel Web site Travelocity.com Inc. will be utilizing Centerpost Corporation's SmartDeliverySM messaging service to its 27 million members. The introductory service allows proactive travel alerts to be transmitted to Travelocity's members using any communications device mobile phone, e-mail, pager, or personal digital assistant (PDA).
The alerting service will be available on Travelocity.com this summer, giving members customization and control over critical travel information, such as flight delays, cancellations, schedule changes and weather advisories. SmartDelivery is enabled by XML-based technology and functions as a fully hosted messaging solution that helps businesses communicate with their customers in their preferred method of contact.
"Developing original innovations such as this is just one more way that we are being responsive to our members' needs and providing unparalleled technology and customer service," said Terrell B. Jones, president and chief executive officer of Travelocity.com. "With the help of Centerpost's unique capabilities, Travelocity.com will provide a valuable travel advisory service to our members that is second to none. By delivering proactive travel alerts to our members in exactly the fashion they want to receive them, our members will have even more control over their travel plans."
Founded in 1999, Chicago-based Centerpost is backed by Motorola, Draper Fisher Jurvetson and Portage Venture Partners. Centerpost delivers messages to voice, fax, e-mail and wireless devices and provides device-agnostic two-way messaging capabilities.