Primus Develops Suite for Telecommunications
Powered by the Primus® Answer Engine and targeted to telecommunications carriers and network service providers, the industry-specific suite brings Web-based CRM via a single knowledge repository.by eCRMGuide.com Staff
Primus, provider of knowledge application software, has released a version of its Primus® Suite specifically for the telecommunications industry.
Primus® Suite for Telecommunications includes Primus® eServer, Primus® eSupport and Primus® Interchange. All components can be integrated into a total customer service relationship (CRM) enhancement package or as standalone solutions. Powered by the Primus® Answer Engine and targeted to telecommunications carriers and network service providers, the industry-specific suite brings Web-based access to service and support information for both customers and customer service representatives via a single knowledge repository.
The Primus® Answer Engine is designed to provide interactive Web self-service by delivering answers to customer questions from existing online content. The technology analyzes the meaning and context of plain English questions, parses online content including HTML, PDF and text files and returns specific, accurate answers to customer questions automatically.
Headquartered in Seattle with offices throughout the United States, Europe and Japan, Primus has more than 180 customers worldwide, including such industry leaders as 3Com, 3M, The Boeing Company, Compaq Computer Corp., Ericsson, Inc., Fujitsu Limited, Inc., Genuity, Motorola and Novell.