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Remedy Brings Customer Solutions to eSilicon

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Posted July 12, 2001 By EnterpriseAppsToday.com Staff     Feedback

The integrated circuits supplier will utilize the CRM suite from Remedy® Corp. to improve customer response rate while expeditiously anticipating needs and identifying sales opportunities.

by eCRMGuide.com Staff

eSilicon Corporation, supplier of integrated circuits (ICs) to electronics companies, has selected the customer relationship management (CRM) suite from Remedy® Corp. Remedy's solutions will allow eSilicon to improve customer response rate while expeditiously anticipating needs and identifying sales opportunities.

"Companies recognize that Remedy brings efficiency and reliability in automating their customer life cycle by quickly tailoring our out-of-the-box CRM solution to meet each of our customer's specific business process needs," said Rick Fitz, director of product management CRM for Remedy Corporation. "This unique adaptability leads to a faster return on investment through increased efficiency and effectiveness of their customer-centric business processes. Remedy has a 10 year track record of forging lasting customer relationships, and we look forward to establishing one with eSilicon Corporation."

Remedy's suite of CRM efficiency programs includes Remedy® Leads Management, Remedy® Sales Continuum®, Remedy® Personalization, Remedy® Customer Support and Remedy® Quality Management. Whether used together or independently, the applications allow for information-sharing and collaboration across the organization.

Headquartered in Santa Clara, Calif., eSilicon unites all aspects of IC design and manufacturing into a streamlined business process, enabling companies to move from an initial concept to delivery of packaged, tested chips.

Remedy supplies information technology service management and CRM solutions, delivered to more than 10,000 customer sites.

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