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ZAMBA Makes Contact with Symbol

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Posted February 1, 2002 By eCRMGuide.com Staff     Feedback

Contact center and CRM tools from ZAMBA Solutions enable Symbol to provide better service and faster resolutions to its global mobile data management services and systems customers.

CRM consulting and systems integration company ZAMBA Solutions was selected by Symbol Technologies, Inc. to provide contact center and integration support. The implementation included a front-end enterprise customer management solution, a support and contracts system for call handling, task routing, contract administration, and integration with Symbol's customer Web portal. ZAMBA also designed and deployed interfaces with customer, product, and financial information in Symbol's back-end system to provide a unified view of the customer.

"ZAMBA's contact center expertise and customer-centric solutions have enabled us to better respond to our customers' needs," said Rick Clark, project manager, Symbol Technologies. "ZAMBA helped us meet our objectives in evolving our enterprise customer management solution and contributed to the success of our data integration projects."

ZAMBA's Contact Center solution helps companies engage their customers through a multi-channel customer interaction center that enables consistent, effective and profitable customer experiences. The solution provides for a scalable and flexible environment for superior customer service, as well as for cross-selling and up-selling via live agents or automated interactions. With the ability to deliver relevant, up-to-date information through their Web portal and to their contact center agents, Symbol can provide better service and faster resolutions to its global mobile data management services and systems customers.

"Symbol Technologies is another industry leader who recognizes the need to profitably acquire, retain, and grow customers by formulating a customer-centric strategy, and leveraging best practices and best-in-class technology to translate that into action," said Doug Holden, president and chief executive officer of ZAMBA. "This successful completion of the implementation at Symbol is another instance of our deep CRM expertise and industry experience in helping companies provide insightful and consistent customer interactions."

In addition to Symbol, ZAMBA has provided customer-centric services to ADC, Aether Systems, Best Buy, GE Medical Systems, Enbridge Services, Hertz, General Mills, Microsoft Great Plains, Northrup Grumman, Symbol Technologies, Towers Perrin and Volkswagen of America, among others.

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