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Washington State Automates

By Robyn Greenspan     Feedback

Washington-based SafeHarbor Technology Corporation will provide Web-based customer support services to a number of its home state's digital government initiatives.

SafeHarbor Technology Corporation, provider of Web-based customer support services, will add more digital government properties to the growing list of sites utilizing its solutions. SafeHarbor already provides customer and technical support for eight digital government initiatives and four state agencies under a master contract, and now Washington State has signed on with additional government agency sites.

"One of the most important aspects of doing business via the Internet is the ability to provide customer support whenever people use the service, even if it is in the middle of the night," said Gary Robinson, acting director of the Department of Information Services (DIS) . "SafeHarbor's self-service support environment allows us to provide 24 hour-a-day customer support, not only making online government services easy to use, but very cost efficient to manage and support."

SafeHarbor supports the DIS Web site, which centralizes information for anyone doing business with DIS, including other state and local agencies. The Department of Information Services, the third largest data center in the Northwest, manages Washington State's master customer support contract with SafeHarbor.

Other Washington State projects include:

"Washington State has made an incredible commitment to its citizens, empowering them to interact with state agencies and receive services conveniently online," said Bo Wandell, SafeHarbor's president. "SafeHarbor's Web self-service support helps ensure successful customer interactions — it actually enhances the usability of the state's online applications — while helping control support costs."

Headquartered in Satsop, Wash., SafeHarbor delivers support services to companies such as Adobe, American Airlines, Washington Mutual, Inc., OpenMobile, and GeoTrust.

This article was originally published on February 19, 2002
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