CRM: December 2000
Paladyne and ecom Sign Merger Agreement
December 27, 2000The companies say they'll offer unique eCRM capabilities.
Bill Bradley To Address Call Center & CRM Conference
December 27, 2000The former U.S. senator and presidential candidate will deliver the keynote address at the 11th Annual Call Center & CRM Solutions Conference & Exposition.
DCI To Hold 8th Annual CRM Conference And Exposition
December 22, 2000The IT conference producer says this will be the largest CRM event in the world.
SITEL Expands In Canada
December 22, 2000The contact center firm is opening new call centers in Montreal, Quebec and St. Catharines, Ontario.
Energy Companies See Electronic Billing As An Effective CRM Tool
December 21, 2000Competition and deregulation has made e-billing an increasingly popular CRM tool for customer attraction and retention.
Study Sees Major Challenges Facing CRM Vendors
December 21, 2000Doculabs' study claims that CRM providers remain challenged in integrating effective customer service applications.
SITEL and Tata International Joint Venture Completed
December 20, 2000SITEL India says it will provide web-enabled technical support and customer care from India for English-speaking customers throughout the world.
Report: CRM Services Industry To Reach $19.9B by End of 2000
December 20, 2000This is an increase of 28% over 1999 and spending on CRM initiatives is expected to double in the next 12 months, according to Gartner Dataquest.
Delano and Braun Consulting Form Strategic Alliance
December 19, 2000They plan to jointly deliver what they call comprehensive customer intelligence solutions.
Invensys CRM Launches Updated Suite Of Customer Relationship Management Software
December 19, 2000The company claims CRM 4.2 will maximize sales and shorten the sales cycle.
Nextera Unveils Integrated CRM Strategy
December 19, 2000The management consulting firm appoints a former Ernst & Young partner to spearhead new CRM solutions group.
Aspire Solutions, Firstwave Partner To Offer CRM Solution Through An ASP
December 18, 2000Aspire will offer Firstwave's eCRM suite to businesses on a per user basis.
Astute Releases New Modules For PowerCenter eCRM Solution
December 15, 2000The new modules expand Internet and telephony capabilities that enhance the multi-channel customer contact management and reporting system.
BroadVision and Chordiant Form Global Partnership
December 14, 2000The firms partner to develop an integrated contact center solution. Andersen Consulting will be first to deploy it.
LifeFX's Life-Like Virtual Humans Debut In Email, Heading For CRM
December 14, 2000LifeFX Facemail enables users to experience a more human and engaging means of communication. In the future, it will help personalize customer-managed relationships.
CRM: Accelerate Customer Relationships to Build Retention and Profitability
December 13, 2000World-renowned customer relationship management expert to present at CRM 2001.
Protagona Worldwide, AIM Partner On Effective CRM
December 13, 2000AIM will apply its strategic marketing, analytical and technological expertise to Protagona's campaign management technology-providing the crucial link between marketing, sales and IT functions to ensure successful CRM.
Selectica and KPMG Consulting Form an Alliance to Deliver Comprehensive eCRM Solutions
December 13, 2000The alliance represents a stronger commitment on behalf of these two e-business leaders to work together.
eCRM for the Holidays
December 13, 2000Will online customer service continue to be frustrating this holiday season?
Traditional and Non-Traditional Vendors Vie for CRM Domination
December 13, 2000The race to dominate the Customer Relationship Management market is rapidly heating up, according to Cahners In-Stat Group.
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