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CRM: December 2000

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for December 2000

Paladyne and ecom Sign Merger Agreement

December 27, 2000

The companies say they'll offer unique eCRM capabilities.

Bill Bradley To Address Call Center & CRM Conference

December 27, 2000

The former U.S. senator and presidential candidate will deliver the keynote address at the 11th Annual Call Center & CRM Solutions …

DCI To Hold 8th Annual CRM Conference And Exposition

December 22, 2000

The IT conference producer says this will be the largest CRM event in the world.

SITEL Expands In Canada

December 22, 2000

The contact center firm is opening new call centers in Montreal, Quebec and St. Catharines, Ontario.

Energy Companies See Electronic Billing As An Effective CRM Tool

December 21, 2000

Competition and deregulation has made e-billing an increasingly popular CRM tool for customer attraction and retention.

Study Sees Major Challenges Facing CRM Vendors

December 21, 2000

Doculabs' study claims that CRM providers remain challenged in integrating effective customer service applications.

SITEL and Tata International Joint Venture Completed

December 20, 2000

SITEL India says it will provide web-enabled technical support and customer care from India for English-speaking customers throughout the …

Report: CRM Services Industry To Reach $19.9B by End of 2000

December 20, 2000

This is an increase of 28% over 1999 and spending on CRM initiatives is expected to double in the next 12 months, according to Gartner …

Delano and Braun Consulting Form Strategic Alliance

December 19, 2000

They plan to jointly deliver what they call comprehensive customer intelligence solutions.

Invensys CRM Launches Updated Suite Of Customer Relationship Management Software

December 19, 2000

The company claims CRM 4.2 will maximize sales and shorten the sales cycle.

Nextera Unveils Integrated CRM Strategy

December 19, 2000

The management consulting firm appoints a former Ernst & Young partner to spearhead new CRM solutions group.

Aspire Solutions, Firstwave Partner To Offer CRM Solution Through An ASP

December 18, 2000

Aspire will offer Firstwave's eCRM suite to businesses on a per user basis.

Astute Releases New Modules For PowerCenter eCRM Solution

December 15, 2000

The new modules expand Internet and telephony capabilities that enhance the multi-channel customer contact management and reporting system.

BroadVision and Chordiant Form Global Partnership

December 14, 2000

The firms partner to develop an integrated contact center solution. Andersen Consulting will be first to deploy it.

LifeFX's Life-Like Virtual Humans Debut In Email, Heading For CRM

December 14, 2000

LifeFX Facemail enables users to experience a more human and engaging means of communication. In the future, it will help personalize …

CRM: Accelerate Customer Relationships to Build Retention and Profitability

December 13, 2000

World-renowned customer relationship management expert to present at CRM 2001.

Protagona Worldwide, AIM Partner On Effective CRM

December 13, 2000

AIM will apply its strategic marketing, analytical and technological expertise to Protagona's campaign management technology-providing the …

Selectica and KPMG Consulting Form an Alliance to Deliver Comprehensive eCRM Solutions

December 13, 2000

The alliance represents a stronger commitment on behalf of these two e-business leaders to work together.

eCRM for the Holidays

December 13, 2000

Will online customer service continue to be frustrating this holiday season?

Traditional and Non-Traditional Vendors Vie for CRM Domination

December 13, 2000

The race to dominate the Customer Relationship Management market is rapidly heating up, according to Cahners In-Stat Group.