CRM: February 2001
The State Of eCRM, Part I
February 28, 2001Today marks the debut of a new featured columnist for eCRMGuide. Arthur O'Connor is a senior manager in the financial services practice of KPMG Consulting specializing in customer-facing strategy as well as related architectural and organizational issues. An accomplished author, speaker and consultant, Arthur is one the country's leading experts in customer relationship management (CRM) and eCRM. In his first column, he'll discuss what he considers some of the key trends in the eCRM field.
vSente Formulates A Strategic CRM Methodology
February 26, 2001The company says FIRSTmaneuver is designed and written for CEOs, CIOs and CROs looking to implement a CRM initiative or improve an existing one.
QUIQ, Quaero Announce Strategic Partnership
February 26, 2001The companies say their alliance will open new channels for mass collaborative customer service.
Company Offers Free, Online CRM Audit
February 26, 2001Norkom Technologies says its test offers organizations the opportunity to discover whether or not they're ready for customer relationship management.
eCRM Spring 2001 Conference and Exhibition Highlights Announced
February 23, 2001The March 13-16 conference will be co-located with Internet World Spring at the Los Angeles Convention Center.
Hyperion Enhances eCRM Analysis Applications
February 20, 2001The business analysis application software developer says the new versions further address the eCRM industry's push for integrated analysis across all customer touch points.
Chordiant Introduces Unified Rules For CRM
February 20, 2001The company says the product will enable consistent business policies across multiple channels.
ISM Selects 2001 Top 15 CRM Software Packages
February 15, 2001The company presented the CRM industry software "Oscars" at the DCI CRM Conference & Exposition in Chicago.
Matrix Technology, Urban Science Form CRM Analytics Software Alliance
February 15, 2001The firms say the alliance will provide clients with a complete marketing automation solution from the customer analytics to the customer touch-points.
Wheelhouse, E.piphany To Host CRM Seminar Series
February 15, 2001The three-city seminars will be held to discuss how companies deploy CRM systems to better understand their customers.
Report: Bank On IT For Improvements In CRM
February 14, 2001Best Practices LLC says companies that ignore IT's increasing role in CRM will allow competitors to erode their customer bases via those tools.
Personalization Summit Coming To New York
February 12, 2001Personalization, CRM, and Infrastructure experts converge to evaluate the best solutions for companies competing in today's economy.
Report: Account Aggregation Should Be Stepping Stone To Improved eCRM
February 5, 2001Meridien Research report says financial services institutions using online account aggregation as a gateway to improved customer service will have a competitive advantage.
Intermost, Interact Commerce Team On China eCRM
February 5, 2001The companies say they will serve to establish a set of branded, quality products as this market grows.
Access TRACKWeb CRM Application From Your Handheld
February 2, 2001Soffront Software says the special Palm handheld interface provides ubiquitous access to the TRACKWeb CRM application over the Internet.
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