CRM: February 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for February 2001

The State Of eCRM, Part I

February 28, 2001

Today marks the debut of a new featured columnist for eCRMGuide. Arthur O'Connor is a senior manager in the financial services practice of …

vSente Formulates A Strategic CRM Methodology

February 26, 2001

The company says FIRSTmaneuver is designed and written for CEOs, CIOs and CROs looking to implement a CRM initiative or improve an existing …

QUIQ, Quaero Announce Strategic Partnership

February 26, 2001

The companies say their alliance will open new channels for mass collaborative customer service.

Company Offers Free, Online CRM Audit

February 26, 2001

Norkom Technologies says its test offers organizations the opportunity to discover whether or not they're ready for customer relationship …

eCRM Spring 2001 Conference and Exhibition Highlights Announced

February 23, 2001

The March 13-16 conference will be co-located with Internet World Spring at the Los Angeles Convention Center.

Hyperion Enhances eCRM Analysis Applications

February 20, 2001

The business analysis application software developer says the new versions further address the eCRM industry's push for integrated analysis …

Chordiant Introduces Unified Rules For CRM

February 20, 2001

The company says the product will enable consistent business policies across multiple channels.

ISM Selects 2001 Top 15 CRM Software Packages

February 15, 2001

The company presented the CRM industry software "Oscars" at the DCI CRM Conference & Exposition in Chicago.

Matrix Technology, Urban Science Form CRM Analytics Software Alliance

February 15, 2001

The firms say the alliance will provide clients with a complete marketing automation solution from the customer analytics to the customer …

Wheelhouse, E.piphany To Host CRM Seminar Series

February 15, 2001

The three-city seminars will be held to discuss how companies deploy CRM systems to better understand their customers.

Report: Bank On IT For Improvements In CRM

February 14, 2001

Best Practices LLC says companies that ignore IT's increasing role in CRM will allow competitors to erode their customer bases via those …

Personalization Summit Coming To New York

February 12, 2001

Personalization, CRM, and Infrastructure experts converge to evaluate the best solutions for companies competing in today's economy.

Report: Account Aggregation Should Be Stepping Stone To Improved eCRM

February 5, 2001

Meridien Research report says financial services institutions using online account aggregation as a gateway to improved customer service …

Intermost, Interact Commerce Team On China eCRM

February 5, 2001

The companies say they will serve to establish a set of branded, quality products as this market grows.

Access TRACKWeb CRM Application From Your Handheld

February 2, 2001

Soffront Software says the special Palm handheld interface provides ubiquitous access to the TRACKWeb CRM application over the Internet.