CRM: March 2001

Andersen Study Says CRM is More Important This Year

March 30, 2001

An increasing number of companies are placing more emphasis on customer relationship management this year as compared to last year.

KnightRidder.com OutSmarts the Competition with a SmartSales Solution

March 29, 2001

The local information and services network has chosen OutSmart to provide increased CRM functionality.

You Talkin' to Me? Global Beach and Dejima Partner to Develop Natural Language CRM Interfaces

March 29, 2001

The alliance hopes to create enhanced user experiences for software, CRM and in-car telematic systems.

Making the Business Case

March 28, 2001

Customer relationship specialist, Arthur O'Connor, presents his three favorite handcrafted offerings to help you make the CRM and eCRM business case to your management team.

Why Wait? Convergys Strikes Alliance RightNow

March 26, 2001

Convergys licenses RightNow's patent-pending Web-based knowledge management to enhance customer experience even further.

Knowledge Impact's CRM Bet Pays

March 26, 2001

The 20-year-old Wayland, Mass., company that provides IT training for businesses gambled on a Web transformation in 1999. Now that gamble has landed it $24 million in v.c.

GE Global eXchange, 2Way Form Alliance

March 23, 2001

Firms aim to provide software solution to allow companies to integrate online customer, partner and employee feedback into enterprise systems.

Vignette Streamlines Partner Interaction

March 22, 2001

The e-business application provider has launched the Virtual Global Marketplace, which allows users online access to experts, advice and software.

To CRM or eCRM?

March 21, 2001

A recent study analyzes how organizations are approaching their customer-centric initiatives with respect to traditional business and e-business environments.

ACE*COMM and Portal Form Comprehensive Billing And CRM Alliance

March 20, 2001

Two industry leaders integrate their technologies to enhance the scope of their offerings to this marketplace.

SCT's iProcess.sct Offers Enhanced Industry-Specific eCRM Functions

March 20, 2001

The food and beverage, chemical, pharmaceutical, consumer packaged goods, biotechnology and related process industries will benefit from the newest eCRM components of the iProcess.sct solution.

Multiactive Entices BlackBerry

March 19, 2001

Entice! software, a Multiactive product that provides mobile commerce and CRM tools, can integrate seamlessly with the BlackBerry, allowing businesspeople to directly access and update customer information in a corporate database from anywhere in real-time.

TripleHop's CRM Tools Attract $3.5 Million

March 19, 2001

Personalization software that helps companies build customer relationship databases among the draws on this funding round.

Outpost.com Adds iCommunicate.NET to an Already Successful CRM Function

March 16, 2001

The consumer technology e-tailer brings customer-centric enhancements to its superstore via iCommunicate.NET.

Getting Real CRM Value

March 15, 2001

Many flailing dot-coms are looking to CRM software to build customer loyalty, forgetting that technology alone isn't enough.

Talisma's Integrated eCRM Solution

March 15, 2001

The launch of Talisma's next generation eCRM Suite integrates service, sales and marketing capabilities for a complete customer interaction viewpoint.

Chordiant and Verbind Join to Prevent Customer Attrition

March 14, 2001

Verbind and Chordiant hope to provide increased functionality while monitoring data that identifies potentially outbound customers. The end result will be to interact with customers in a more personalized manner while implementing retention campaigns.

The State of eCRM, Part II

March 14, 2001

In the second part of this series, Arthur O'Connor, one the country's leading experts in eCRM, continues his analysis of key trends in the industry.

Another Executive Departure Rocks LivePerson

March 13, 2001

Shares in e-commerce software firm LivePerson, Inc. slipped as much as 19 percent to 93 cents this morning on news that the company's president and COO Christopher McQuilkin had quit the post after only two months on the job.

CRM Software Market Should be Seeing Double in the Next Five Years

March 13, 2001

The growing number of small-to-mid sized e-businesses results in an increased reliance on CRM solutions.