CRM: May 2001
Michaels New CFO at CustomerLinx
May 31, 2001Assignment is to guide CRM firm through future growth.
Experian� Launches TruvueSM
May 30, 2001The worldwide information solutions company releases its own customer data integration system.
Neuroweb Forms e-CRM Alliance With ATG
May 30, 2001Malaysian e-business consulting firm confident that alliance will drive 35-45 percent of revenues this year despite slowing economy.
How to Pick and Use the Right Metrics for CRM, Part II
May 30, 2001eCRM expert Arthur O'Connor concludes his discussion on measuring the economic return of CRM implementation.
Most CRM Projects Remain in Planning Phase
May 29, 2001CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute that found almost three-quarters of companies have not yet deployed a CRM solution, although most plan to do so in the near future.
Unisa to offer Practical CRM Instruction
May 29, 2001The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.
CRM Spending Skyrockets
May 29, 2001E-businesses' push to connect more effectively with their customers will continue to drive robust spending on customer relationship management applications this year.
Get Personal With Your Customers
May 25, 2001You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by presenting personalized product recommendations to each of your customers every time they visit your Web site.
New CFO Named Before Kana/Broadbase Merger
May 25, 2001In anticipation of a Kana and Broadbase Software merger, Brett White will be handling the number crunching for the combined company.
PeopleSoft and Lotus Share Their Knowledge Products
May 23, 2001Deal spreads the wealth of Lotus' Knowledge Management products with PeopleSoft's Enterprise Service Automation (ESA).
Get an A in eCRM
May 23, 2001With the addition of a new certificate program for the Fall, the "e" in eCRM could stand for "education" at Cal State Fullerton.
CustomerLinx Acquires ETC Data Services
May 23, 2001CRM firm adds provider of customer service, fulfillment, database development and data entry services.
CRM Road Trip
May 22, 2001Sponsored by Avaya, 18 cities across North America will host half-day seminars designed to help executives understand CRM and learn how to leverage technology for success in a customer-focused economy.
A Remedy for CRM Confusion
May 22, 2001In an effort to alleviate the confusion that some have about customer relationship management strategies and solutions, Remedy® Corp. launched a new research program with Cambridge University and International Data Corporation to bring clarity to the CRM marketplace.
Sony Online Entertainment Plays Well With Kana
May 21, 2001Since deploying the CRM solutions from Kana Communications, Inc. a year ago, Sony Online Entertainment has seen a dramatic improvement in their customer service functions and practices.
NetDecide Appoints New CTO
May 18, 2001Reagan's background includes financial services and CRM expertise.
BroadVision Stays In Touch With Salesforce.com
May 18, 2001The personalized e-business applications developer chooses salesforce.com's online customer relationship management (CRM) service.
Citizens Business Bank Catches Firstwave
May 17, 2001The California-based bank chooses Firstwave eCRMTM to enhance the sales and customer service processes.
R.R. Donnelley Financial Forms Alliance with Grafica.eCRM Corp.
May 16, 2001The partnership between financial printer and customized communication provider R.R. Donnelley Financial and Grafica.eCRM Corp., an enterprise customer relationship management advertising agency, will benefit companies looking for complete multi-channel communications solutions.
Growing CRM Frustration
May 16, 2001According to a recent survey, 95 percent of online business buyers routinely encounter poor online customer service.
Sign in | Register