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CRM: May 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2001

Michaels New CFO at CustomerLinx

Assignment is to guide CRM firm through future growth.

Experian´┐Ż Launches TruvueSM

The worldwide information solutions company releases its own customer data integration system.

Neuroweb Forms e-CRM Alliance With ATG

Malaysian e-business consulting firm confident that alliance will drive 35-45 percent of revenues this year despite slowing economy.

How to Pick and Use the Right Metrics for CRM, Part II

eCRM expert Arthur O'Connor concludes his discussion on measuring the economic return of CRM implementation.

Most CRM Projects Remain in Planning Phase

CRM has moved from concept to reality, but market maturity is still pretty far away, according to a study by The Data Warehousing Institute …

Unisa to offer Practical CRM Instruction

The University of South Africa(Unisa) has partnered with FrontRange Solutions to introduce students to the discipline of CRM.

CRM Spending Skyrockets

E-businesses' push to connect more effectively with their customers will continue to drive robust spending on customer relationship …

Get Personal With Your Customers

You can increase sales by making it easier for your customers to buy from you, and one of the most effective ways to do this is by …

New CFO Named Before Kana/Broadbase Merger

In anticipation of a Kana and Broadbase Software merger, Brett White will be handling the number crunching for the combined company.

PeopleSoft and Lotus Share Their Knowledge Products

Deal spreads the wealth of Lotus' Knowledge Management products with PeopleSoft's Enterprise Service Automation (ESA).

Get an A in eCRM

With the addition of a new certificate program for the Fall, the "e" in eCRM could stand for "education" at Cal State Fullerton.

CustomerLinx Acquires ETC Data Services

CRM firm adds provider of customer service, fulfillment, database development and data entry services.

CRM Road Trip

Sponsored by Avaya, 18 cities across North America will host half-day seminars designed to help executives understand CRM and learn how to …

A Remedy for CRM Confusion

In an effort to alleviate the confusion that some have about customer relationship management strategies and solutions, Remedy® Corp. …

Sony Online Entertainment Plays Well With Kana

Since deploying the CRM solutions from Kana Communications, Inc. a year ago, Sony Online Entertainment has seen a dramatic improvement in …

NetDecide Appoints New CTO

Reagan's background includes financial services and CRM expertise.

BroadVision Stays In Touch With Salesforce.com

The personalized e-business applications developer chooses salesforce.com's online customer relationship management (CRM) service.

Citizens Business Bank Catches Firstwave

The California-based bank chooses Firstwave eCRMTM to enhance the sales and customer service processes.

R.R. Donnelley Financial Forms Alliance with Grafica.eCRM Corp.

The partnership between financial printer and customized communication provider R.R. Donnelley Financial and Grafica.eCRM Corp., an …

Growing CRM Frustration

According to a recent survey, 95 percent of online business buyers routinely encounter poor online customer service.