CRM: June 2001
Siebel and Experian Join Forces
June 28, 2001Siebel Systems, an e-business applications provider, and information-solutions company Experian, have joined efforts to produce an integrated suite that will reveal a real-time comprehensive view of customers.
LivePerson Expands Real-Time CRM
June 28, 2001The online communications enabler has released LivePerson Exchange — a suite of four major customer relationship management (CRM) components that build upon LivePerson Corporate.
The Short Ugly Truth About CRM
June 28, 2001Today's full-blown e-CRM systems go way beyond communicating and monitoring. They initiate a series of customer-service actions automatically. So why do e-marketers find their customers defecting to competitors?
Getting Your House in Order
June 27, 2001eCRM expert Arthur O'Connor looks at tangled CRM infrastructures, resulting in "heterogeneous computing environments."
Jupiter Predicts Rise in CRM Spending
June 27, 2001Research from Internet analysts Jupiter Media Metrix reveals that 74 percent of businesses will spend more money on CRM infrastructure in 2001 than they did in 2000 — most increasing spending by 25 to 50 percent.
CRM Investments Coming to the Rescue
June 26, 2001The number of individuals seeking online customer service will jump from 33 million in 2001 to 67 million in 2005, according to Jupiter Media Metrix, but companies seem willing to invest the money needed to meet the demand.
Self-Serve CRM
June 26, 2001A report from Frost & Sullivan focuses on the self-service aspect of CRM since rising costs may present future challenges for contact centers.
Watch Hill Spies First Round
June 26, 2001The Providence, R.I., CRM consulting firm raises $3 million from Ascent Venture Partners of Boston.
Net-Native and Loving It
June 25, 2001CRM software vendor Onyx was writing XML software two years ago, when writing XML software wasn't cool. That early commitment to Web-based applications has earned the PeopleSoft rival a spot on the ASPnews Top 20 list.
Hyperion Introduces Suite
June 21, 2001Hyperion eCommerce Analysis Suite® examines data from disparate sources, such as e-commerce transactions and Web-server logs, and produces a multi-dimensional analysis of online buying behavior.
The Next Level of CRM?
June 20, 2001Interface Software brings "Relationship Intelligence" to professional firms, allowing for the capture of disparate customer information.
Life On The Edge Economy
June 20, 2001GartnerG2's new report entitled, "The Edge Economy: Give Up Control, Gain Revenue," stresses the growing importance of close customer and supplier relationships. Companies who fail to transition could be gone by 2005.
Who Are Your Best Prospects?
June 20, 2001Resident eCRM expert Arthur O'Connor explains the three basic principles small- and medium-sized business can enact in terms of client intelligence and how they can be used to improve customer retention and satisfaction.
CRM Helps NFL Score Online With Fans
June 19, 2001The National Football League turns to a Massachusetts-based e-mail marketing firm to create a successful customer relationship management campaign.
Aspect Makes Changes to Exec Management
June 19, 2001The provider of customer relationship portals creates new role for Rod D. Butters and re-arranges the management structure.
Gartner Survey Reveals CRM Priorities
June 18, 2001Findings of a December 2000 survey indicate that more than half of the retailer respondents rated customer service strategies a high business priority. However, only 34 percent actually deployed any CRM initiatives.
Aspect Communications Partners with eStara
June 18, 2001eStara's sound quality and service model make voice-over-the-Internet implementation easier and affordable for Aspect Web interaction customers.
Portera and Salesforce.com Team Up
June 18, 2001It's one-stop shopping for professional services organizations now that Portera's PSA suite and Salesforce.com's CRM suite are available as an integrated, subscription-based service.
Oracle and Dendrite Prescribe Integrated CRM Solution
June 15, 2001A collaborative effort produces an application designed to enable pharmaceutical companies to seamlessly integrate marketing, sales and customer service activities.
InsightShare Sees Green
June 15, 2001The Andover, Mass., provider of collaborative CRM software and services uses $13.8 million in financing to ready its product for a late-summer launch.
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