Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for June 2001

Siebel and Experian Join Forces

Siebel Systems, an e-business applications provider, and information-solutions company Experian, have joined efforts to produce an …

LivePerson Expands Real-Time CRM

The online communications enabler has released LivePerson Exchange — a suite of four major customer relationship management (CRM) …

The Short Ugly Truth About CRM

Today's full-blown e-CRM systems go way beyond communicating and monitoring. They initiate a series of customer-service actions …

Getting Your House in Order

eCRM expert Arthur O'Connor looks at tangled CRM infrastructures, resulting in "heterogeneous computing environments."

Jupiter Predicts Rise in CRM Spending

Research from Internet analysts Jupiter Media Metrix reveals that 74 percent of businesses will spend more money on CRM infrastructure in …

CRM Investments Coming to the Rescue

The number of individuals seeking online customer service will jump from 33 million in 2001 to 67 million in 2005, according to Jupiter …

Self-Serve CRM

A report from Frost & Sullivan focuses on the self-service aspect of CRM since rising costs may present future challenges for contact …

Watch Hill Spies First Round

The Providence, R.I., CRM consulting firm raises $3 million from Ascent Venture Partners of Boston.

Net-Native and Loving It

CRM software vendor Onyx was writing XML software two years ago, when writing XML software wasn't cool. That early commitment to Web-based …

Hyperion Introduces Suite

Hyperion eCommerce Analysis Suite® examines data from disparate sources, such as e-commerce transactions and Web-server logs, and …

The Next Level of CRM?

Interface Software brings "Relationship Intelligence" to professional firms, allowing for the capture of disparate customer information.

Life On The Edge Economy

GartnerG2's new report entitled, "The Edge Economy: Give Up Control, Gain Revenue," stresses the growing importance of close …

Who Are Your Best Prospects?

Resident eCRM expert Arthur O'Connor explains the three basic principles small- and medium-sized business can enact in terms of client …

CRM Helps NFL Score Online With Fans

The National Football League turns to a Massachusetts-based e-mail marketing firm to create a successful customer relationship management …

Aspect Makes Changes to Exec Management

The provider of customer relationship portals creates new role for Rod D. Butters and re-arranges the management structure.

Gartner Survey Reveals CRM Priorities

Findings of a December 2000 survey indicate that more than half of the retailer respondents rated customer service strategies a high …

Aspect Communications Partners with eStara

eStara's sound quality and service model make voice-over-the-Internet implementation easier and affordable for Aspect Web interaction …

Portera and Salesforce.com Team Up

It's one-stop shopping for professional services organizations now that Portera's PSA suite and Salesforce.com's CRM suite are available as …

Oracle and Dendrite Prescribe Integrated CRM Solution

A collaborative effort produces an application designed to enable pharmaceutical companies to seamlessly integrate marketing, sales and …

InsightShare Sees Green

The Andover, Mass., provider of collaborative CRM software and services uses $13.8 million in financing to ready its product for a …