CRM: July 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for July 2001

Nintendo Plays with Infinium

July 31, 2001

Interactive entertainment company Nintendo of America, Inc. has selected the CRM solution from Infinium to drive its Retail Marketing …

A Little CRM a Day Keeps the Liquidator Away

July 30, 2001

Pets.com: Gone to the big kennel in the sky. Priceline.com: Hung out to dry. The list goes on. Don't want your name on it? Then embrace CRM. …

CRM Sector Will Survive Software Spending Slowdown

July 26, 2001

Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately $30.6 billion in …

Daleen Down with OPP

July 26, 2001

Daleen Technologies joins the Oracle Partner Program, integrating its comprehensive billing functionalities with the CRM applications of the …

NetGenesis Posts Poor Q2, Cuts More Jobs

July 26, 2001

Prodded by poor Q2 results, the Cambridge CRM software maker will lay off 43 employees, or 19 percent of its staff. It's the second round of …

Xchange Names CEO

July 26, 2001

The Boston CRM software firm taps a 20-year industry vet to lead its daily operations.

FrontRange Solutions Sells One Millionth CRM License

July 23, 2001

With e-business longevity few and far between, one million customers can be quite an achievement. Customer relationship management (CRM) …

CRM: A Three-Legged Stool

July 20, 2001

When it comes to CRM, it seems as if everybody wants to get into the act. But be wary -- not all CRM solution providers are what they claim …

Hawaiian Airlines Flies with New CRM System

July 19, 2001

CHARTER continuumTM from Swallow Information Systems will assist the airline with customer contact unification and reporting, while creating …

iXL and Intel Create New CRM Platform

July 19, 2001

The new "Retail & Consumer Goods Solution" platform is expected to help retail and manufactuing companies manage marketing and …

mCRM's Future Lies in B2E

July 19, 2001

The immediate future for mobile CRM applications lies not in connecting business with consumers, but in connecting employees and their …

Onyx and Primus Join to Help Moso

July 18, 2001

Ericsson Microsoft Mobile Venture's complete solution for easy mobile access — Moso — gets a CRM boost from the companies' …

Improve Your Business I.Q. Before You Undermine Your CRM Project

July 18, 2001

Dun & Bradstreet's Christopher Lucas and Krishna Chettayar discuss some of the preparation involved prior to successful CRM implementation.

E-CRM for Dummies

July 18, 2001

There was no Internet in Harper Lee's time, but her Atticus Finch knew some timeless truths. Take his advice. Stand in your customers' …

ZAMBA Reaches for OmniSky CRM Solution

July 17, 2001

An announcement today revealed that ZAMBA will provide a method for enabling efficient and effective analysis of information from customer …

Chordiant Launches Selling Director

July 17, 2001

Resulting from the purchase of Java server technology provider ActionPoint, Inc., Chordiant Selling Director allows enterprises to produce …

Customer Behavior Continues to Mystify Some Businesses

July 17, 2001

Companies considering viral marketing and customer satisfaction when identifying loyal customers can reduce customer acquisition costs by 27 …

DiData Does German CRM

July 16, 2001

Dimension Data's South African i-Commerce division reports that it has completed an e-business customer management solution for German …

JC Wood Joins Fair, Isaac As VP

July 16, 2001

Former Acxiom executive hired to help boost the company's MarketSmart CRM development effort.

Aspect Products Globally Released

July 13, 2001

Aspect Communications Corporation has globally released the Aspect® Customer Self-Service (CSS) Feature Pack for the Aspect Contact …