CRM: July 2001
Nintendo Plays with Infinium
July 31, 2001Interactive entertainment company Nintendo of America, Inc. has selected the CRM solution from Infinium to drive its Retail Marketing Program.
A Little CRM a Day Keeps the Liquidator Away
July 30, 2001Pets.com: Gone to the big kennel in the sky. Priceline.com: Hung out to dry. The list goes on. Don't want your name on it? Then embrace CRM. Companies that do stand a good chance of ensuring their survival -- and success.
CRM Sector Will Survive Software Spending Slowdown
July 26, 2001Total CRM software application revenues will increase from $9.4 billion worldwide by the end of 2001, to approximately $30.6 billion in 2005, according to a study by Cahners In-Stat Group.
Daleen Down with OPP
July 26, 2001Daleen Technologies joins the Oracle Partner Program, integrating its comprehensive billing functionalities with the CRM applications of the Oracle E-Business Suite.
NetGenesis Posts Poor Q2, Cuts More Jobs
July 26, 2001Prodded by poor Q2 results, the Cambridge CRM software maker will lay off 43 employees, or 19 percent of its staff. It's the second round of firings this year.
Xchange Names CEO
July 26, 2001The Boston CRM software firm taps a 20-year industry vet to lead its daily operations.
FrontRange Solutions Sells One Millionth CRM License
July 23, 2001With e-business longevity few and far between, one million customers can be quite an achievement. Customer relationship management (CRM) applications provider FrontRange Solutions Inc. recently celebrated this distinction with one million combined licenses of its HEAT® and GoldMine® products being sold.
CRM: A Three-Legged Stool
July 20, 2001When it comes to CRM, it seems as if everybody wants to get into the act. But be wary -- not all CRM solution providers are what they claim to be.
Hawaiian Airlines Flies with New CRM System
July 19, 2001CHARTER continuumTM from Swallow Information Systems will assist the airline with customer contact unification and reporting, while creating a paperless environment.
iXL and Intel Create New CRM Platform
July 19, 2001The new "Retail & Consumer Goods Solution" platform is expected to help retail and manufactuing companies manage marketing and customer information, supply chain functions, merchandising, in-store execution, product ordering capabilities and online assistance.
mCRM's Future Lies in B2E
July 19, 2001The immediate future for mobile CRM applications lies not in connecting business with consumers, but in connecting employees and their employers, according to research by Datamonitor.
Onyx and Primus Join to Help Moso
July 18, 2001Ericsson Microsoft Mobile Venture's complete solution for easy mobile access — Moso — gets a CRM boost from the companies' combined effort.
Improve Your Business I.Q. Before You Undermine Your CRM Project
July 18, 2001Dun & Bradstreet's Christopher Lucas and Krishna Chettayar discuss some of the preparation involved prior to successful CRM implementation.
E-CRM for Dummies
July 18, 2001There was no Internet in Harper Lee's time, but her Atticus Finch knew some timeless truths. Take his advice. Stand in your customers' shoes, and take a walk through your Web site.
ZAMBA Reaches for OmniSky CRM Solution
July 17, 2001An announcement today revealed that ZAMBA will provide a method for enabling efficient and effective analysis of information from customer interactions across OmniSky's order management system and contact centers.
Chordiant Launches Selling Director
July 17, 2001Resulting from the purchase of Java server technology provider ActionPoint, Inc., Chordiant Selling Director allows enterprises to produce and quickly deploy engaging Web interactions that are targeted to their customers.
Customer Behavior Continues to Mystify Some Businesses
July 17, 2001Companies considering viral marketing and customer satisfaction when identifying loyal customers can reduce customer acquisition costs by 27 percent and increase average order sizes by up to 60 percent, according to Jupiter Media Metrix. So why aren't they?
DiData Does German CRM
July 16, 2001Dimension Data's South African i-Commerce division reports that it has completed an e-business customer management solution for German software company, InVision Software AG.
JC Wood Joins Fair, Isaac As VP
July 16, 2001Former Acxiom executive hired to help boost the company's MarketSmart CRM development effort.
Aspect Products Globally Released
July 13, 2001Aspect Communications Corporation has globally released the Aspect® Customer Self-Service (CSS) Feature Pack for the Aspect Contact Server and the company has also made an upgrade to Aspect Call Center software to version 8.0.2.
Sign in | Register