CRM: August 2001
E.piphany Added to EDS Alliances
August 31, 2001The E.piphany E.5 system will represent EDS's integrated CRM service offerings, chosen for its high functionality.
Guaranteed CRM
August 30, 2001The SalesLogix QuickStart Guarantee: Your SalesLogix CRM system will be fully implemented at the stated QuickStart price, in accordance with the Services Agreement, within 30 days or Interact will provide a 50 percent discount on software and services.
KANA Gets In The Know With New CIO
August 30, 2001Technology industry veteran Tanya Dins is expected to have all the answers at Menlo Park, Calif.-based customer relationship management company.
Dow Jones Newswires Deploys salesforce.com
August 29, 2001The financial news provider will standardize its North American sales and customer support operations on salesforce.com's online CRM service.
Manning Gets Pivotal Role
August 28, 2001Bo Manning, formerly of Roundarch, joins Vancouver-based Pivotal Corporation as president and CEO.
CRM: Do You Know What Your Customers Experience?
August 28, 2001Before you sign off on that million-dollar customer relationship management (CRM) project, I recommend testing your company's customer experience. I'm referring not to what simply happens through online channels but to the total relationship a customer has with your company.
PeopleSoft Completes Cohera Acquisition
August 28, 2001Cash deal adds catalog management and content integration software to Pleasanton, Calif.-based company's CRM platform.
Multi-channel CRM Infrastructure for a 360-degree Customer View
August 24, 2001A complete perspective of customers is critical to unlocking the full potential of CRM systems, and requires diligent planning and execution to be successful. So how can such a series of systems be created and why is it important to do so?
PeopleSoft Scores $10 Million IRS Contract
August 24, 2001Pleasanton, Calif.-based company says its PeopleSoft 8 CRM platform is just the thing the government needed to upgrade its 35-year-old computer system.
Weeding Out the Right CRM Solution
August 23, 2001Astute Solutions has added The Toro Company, specialists in lawn care and landscaping, and Gage Customer Service to its client roster with the deployment of its PowerCenter CRM system.
Risky Business
August 22, 2001Arthur O'Connor takes a look at the hyper-competitive, ever-changing global economy, where playing it safe with CRM initiatives may be the riskiest strategy of all.
Relizon Will Buy Epsilon
August 22, 2001The Dayton, Ohio, CRM specialist will buy the Burlington, Mass., marking software firm, for an undisclosed sum.
Corel Draws on Aspect
August 21, 2001The Aspect Contact Server becomes the CRM solution of choice for the creative application provider.
Customer Relationship Management Goes Mobile
August 21, 2001It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your company's needs and look beyond the hype.
Yesmail.com Making Play for CRM Clients
August 17, 2001While increasing its competition with existing players, the CMGI-owned e-mail and list management firm hopes to leverage its prospecting technology for customer retention applications.
CRM for Your Site � on the Cheap
August 17, 2001At the health system where I work, one of the first things we do with new residents is put them to bed. That's right. We put these full-fledged-docs-to-be into patient beds and have them go through precisely what every half-robed and apprehensive new patient experiences in the hospital.
Gartner Creates its First CRM Excellence Award
August 17, 2001The award will recognize the business-to-business, business-to-consumer and electronic CRM (eCRM) companies that most clearly demonstrate excellence in their CRM initiatives.
E-CRM Deployment Options
August 16, 2001A significant challenge facing companies today concerns investment in electronic customer relationship management (e-CRM) solutions. There are a number of implementation options available to organizations, and I'll attempt to break down the pros and cons of the most popular deployment strategies.
IDC: CRM To Generate Over US$14 billion By 2005
August 16, 2001Additionally, IDC's latest bulletin shows that North America is the biggest spender but Western Europe will exhibit highest growth.
SurfGold Appoints Chinese Reseller For CRM, PRM Solutions
August 16, 2001CRM consultant and solutions provider SurfGold has appointed reseller XVizion, a Hong Kong-based distribution and consultancy firm with presence in China and Taiwan, to mark its entry into the Mainland market.
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