CRM: September 2001
I Have a Dream: CRM on a Personal Level
September 28, 2001After fending off an aggressive attack by the Nimda virus, Alexis Gutzman discusses her must-have features list for the ultimate personal CRM software.
Roundarch Collaborates with Broadvision
September 27, 2001The customer relationship solution providers will collaborate to expand BroadVision's Solution Value Proposition (SVP) program. SVP helps companies quantify the potential return on their strategic e-business initiatives while determining the most efficient, effective ways to rapidly realize business value.
CRM, Yes, But Don't Forget to MRC
September 27, 2001If you want to get it right, you need to follow not CRM, but MRC: Manage your e-business correctly so that you can establish a relationship based on which you can develop a delighted and loyal customer. Only then can all the other stuff you do have the impact you want.
Salesforce.com Introduces New CRM Features
September 27, 2001Global Customer Relationship Management gets a makeover by San Francisco's Salesforce.com.
Microsoft Signs on Quaero as Partner
September 26, 2001CRM solution provider Quaero LLC has been added to the roster of Microsoft's Certified Partner Program and was chosen for proficiency on the latest Microsoft technologies and adherence to Microsoft's stringent qualifications for inclusion.
Telematics as CRM Tool
September 24, 2001GartnerG2, a research division of advisory firm Gartner, Inc, released a new report, "Telematics Services: An Audience Builder, Not a Quick Buck," that advises automakers to shift their focus regarding telematics from a short-term revenue opportunity to a critical CRM tool.
Must Haves vs. What's Nice to Have for CRM Project Management, Part I
September 19, 2001In order to provide some real-world experience and common sense to CRM project management theory, Arthur O'Connor offers his opinion of what requirements are nice to have but not essential for success, and what CRM requirements are worth fighting for.
KANA's New VP Is One For The Americas
September 19, 2001Martin Onofrio joins e-business services executive team as senior vice president of the Americas.
Gartner CRM Summit Concludes
September 18, 2001The research and advisory firm's CRM Summit Fall 2001 in Orlando, Fla. last week revealed key issues surrounding customer relationship management strategies.
Knowing When to Say, "Goodbye"
September 18, 2001While no e-tailer likes to disappoint customers, there are some that may just not be worth keeping. The lengths you want to go to satisfy customers should be evaluated by return on investment, with a good measure of your personal beliefs and professional integrity thrown in.
TeleTech Authorizes Stock Repurchase Program
September 17, 2001In a move initiated by recent tragic events and economic uncertainty, global CRM solutions provider TeleTech Holdings, Inc. has authorized a stock repurchase program. The initiative will allow repurchase of up to 10 percent of outstanding common stock — approximately 77 million shares as of September 17, 2001.
Forbes.com Deploys PurpleCRM
September 13, 2001The online component to the business magazine will power its sales force automation (SFA) with PurpleCRM — a product that capitalizes on the familiarity of Outlook.
Active Decisions Names Startup Veteran To VP Post
September 10, 2001Eight-time startup veteran, Rick Maddox, joins executive team at Web-based eCRM decision-support applications company.
Avoiding CRM Pitfalls
September 7, 2001Two research firms recently suggested ways in which to avoid CRM disasters.
RBC Royal Bank Taps Unica
September 7, 2001The Canadian financial services company picks software from the Lincoln, Mass., firm to run its Visa marketing campaigns.
Inside Edge
September 7, 2001J.G. Sandom advises Web marketers to watch how consumers' "cyberdelegates" operate.
Learning the Language
September 6, 2001If the new digital lexicon often leaves you confused, we have the perfect solution.
iForce Rules
September 6, 2001An expanded relationship between Sun Microsystems, Inc. and Pegasystems Inc. — part of the iForceSM program — will bring powerful rules-driven process automation solutions for customer relationship management (CRM) on Sun's leading UNIX* platform to customers in banking and healthcare markets.
The Silver Lining To The Economic Slowdown
September 5, 2001Arthur O'Connor finds the positive among the negative: companies are taking a more thoughtful, intelligent and insightful approach to CRM.
Advertising.com Standardizes on Siebel
September 5, 2001In preparation for an expected growth in Internet advertising revenue in the United States, Advertising.comSM, Inc. will deploy Siebel Systems, Inc.'s eBusiness Applications for its customer-facing operations.
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