CRM: November 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for November 2001

The maker of customer relationship management software with a major presence in Manchester, N.H., raises $55 million in financing.

The Newton, Mass., provider of customer relationship management software for restaurants, has raised $3.25 million in VC financing.

A new Aberdeen Group report predicts that CRM revenues will increase at a compound annual growth rate (CAGR) of 19.9 percent over the next …

In this final installment of an open letter to executives who are struggling with CRM implementation, Arthur O'Connor outlines the third …

Salesforce.com adds another media customer as one of the nation largest newspapers deploys its online Customer Relationship Management …

"Top CRM Trends for 2002" outlines what Braun Consulting believes are the 11 most important elements based on the current economic …

It's all about making the most of customer data. Losing the wires could add efficiency. Our analysis will help you begin to assess your …

Investment in customer relationship management technologies by retail financial institutions will drive healthy growth of these tools …

My last column solicited suggestions for a new data analytics acronym. I got enthusiastic responses. One was suggested by …

Eyretel, a supplier of customer contact recording and analysis solutions, has applied its expertise to call centers with a product that …

The Westborough, Mass., CRM software maker releases versions of its product in Japanese, Korean and Chinese to serve companies that are …

Andrea Maywhort of Truis Corporation discusses the different, but equally important, aspects of customer intelligence and customer data, and …

Increasing emphasis on CRM issues necessitates that all e-commerce sites have effective methods for customer satisfaction. Toll-free numbers …

The consulting firm introduces 1to1® Catalyst — a Web-based CRM training program that features eight 30-minute modules.

"Getting Started with CRM" from Unisys Corp. outlines the four key principles that manifest themselves in many CRM projects and initiatives.

Arthur O'Connor continues with his open letter to executives who are struggling with CRM implementation. This article discusses the second …

Building on its powerful customer relationship management software, the San Mateo-based company has introduced a product designed to help …

The current respective fortunes of Siebel and SAP speak volumes about what succeeds, and fails, in enterprise software. In both cases, it's …

E-CRM isn't dead. It just isn't being exploited to anywhere near its full potential.

In the competitive environment of today's business world, companies have to do something different to service their customer database.