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CRM: December 2001

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for December 2001

The Three Most Valuable Lessons Learned, Part 2

Arthur O'Connor explains the second lesson -- new technology should only be implemented if it will improve business processes.

Indian CRM Firm Raises US$9m In Series B Funding

CustomerAsset gets US$2 million from US$45 million Jumpstartup Venture Fund, which makes its first investment in the CRM sector.

Survey: Gap in CRM Perception between Consumer and Company

Results of PwC Consulting's Multi-Channel Value Quantification survey indicate that many companies are unsure of what consumers really want, …

Seeing CRM Success

"Creating a CRM Vision" from Gartner indicates that companies who aim to be successful in CRM must adopt an image of what a customer-centric …

How to Build Customer Relationships Online

Marketing is not just about getting an order, it's about getting a customer and keeping them.

Hochauser Will Take Helm at Harte-Hanks

Richard M. Hochhauser will succeed Larry Franklin as chief executive officer, assuming the position April 1, 2002. Franklin, who has been …

Putting the P Into e-CRM

One of the most overlooked aspects of any CRM strategy is the people on each end of the equation.

IBM Introduces CRM Management Services

Called a "plan, implement and run" offering, the solution is designed to help accelerate and reduce the risk of CRM deployment at …

Barber Joins AMC Technology

Industry veteran to lead company in development of new products for multi-channel contact centers.

PwC Consulting and Sun Announce CRM Initiative

The companies will join together to capitalize on their individual areas of expertise to deliver a best-of-breed solution to the market.

The Three Most Valuable Lessons Learned, Part 1

In this three-part series, Arthur O'Connor examines the best and worst of CRM in the past to help us get it right in the future.

Chordiant Names Two To New Posts

Jeremy Coote and Paul Burrin are expected to keep Chordiant's North America Operations and Marketing divisions harmonious.

Siebel Selects Support.com Solution

The Resolution Suite software platform will enable Siebel to automate support operations and streamline systems management.

New Release from DataDistilleries

DD Series Version 3.0 enables companies to identify opportunities within the customer interaction using its Analytical Suite and the …

Onyx Makes London Connection

Winning a prestigious UK Government Contract, Onyx Software teams with Deloitte & Touche to devise a customized CRM system for the London …

RightNow Appoints Sean Forbes

The Montana-based CRM developer adds the former Trilogy Software executive as vice president of marketing and business development.

eCRM @ Internet World

Prominent keynote speakers, comprehensive conferences, and the market's leading eCRM vendors highlight next week's NYC event that is …

Consulting, Integration Firms Stake Claim to CRM Market

While economic conditions appear to have forced some companies to delay projects or reduce the scope of implementation, Dataquest predicts …

Aberdeen Looks at What's Next

The market analysis firm reviews some of the advances in CRM software and methods, and outlines the evolution of business solutions in the …

E.piphany Scores Big Retailers

The company's CRM solutions will rev up Harley-Davidson's contact center and outfit the Burlington Coat Factory in improved customer …