CRM: December 2001
The Three Most Valuable Lessons Learned, Part 2
December 26, 2001Arthur O'Connor explains the second lesson -- new technology should only be implemented if it will improve business processes.
Indian CRM Firm Raises US$9m In Series B Funding
December 21, 2001CustomerAsset gets US$2 million from US$45 million Jumpstartup Venture Fund, which makes its first investment in the CRM sector.
Survey: Gap in CRM Perception between Consumer and Company
December 20, 2001Results of PwC Consulting's Multi-Channel Value Quantification survey indicate that many companies are unsure of what consumers really want, among other key findings.
Seeing CRM Success
December 19, 2001"Creating a CRM Vision" from Gartner indicates that companies who aim to be successful in CRM must adopt an image of what a customer-centric enterprise looks and feels like.
How to Build Customer Relationships Online
December 19, 2001Marketing is not just about getting an order, it's about getting a customer and keeping them.
Hochauser Will Take Helm at Harte-Hanks
December 18, 2001Richard M. Hochhauser will succeed Larry Franklin as chief executive officer, assuming the position April 1, 2002. Franklin, who has been with the company for 30 years, will remain Chairman of the Board.
Putting the P Into e-CRM
December 18, 2001One of the most overlooked aspects of any CRM strategy is the people on each end of the equation.
IBM Introduces CRM Management Services
December 14, 2001Called a "plan, implement and run" offering, the solution is designed to help accelerate and reduce the risk of CRM deployment at mid-to-large size enterprises.
Barber Joins AMC Technology
December 14, 2001Industry veteran to lead company in development of new products for multi-channel contact centers.
PwC Consulting and Sun Announce CRM Initiative
December 13, 2001The companies will join together to capitalize on their individual areas of expertise to deliver a best-of-breed solution to the market.
The Three Most Valuable Lessons Learned, Part 1
December 12, 2001In this three-part series, Arthur O'Connor examines the best and worst of CRM in the past to help us get it right in the future.
Chordiant Names Two To New Posts
December 12, 2001Jeremy Coote and Paul Burrin are expected to keep Chordiant's North America Operations and Marketing divisions harmonious.
Siebel Selects Support.com Solution
December 11, 2001The Resolution Suite software platform will enable Siebel to automate support operations and streamline systems management.
New Release from DataDistilleries
December 10, 2001DD Series Version 3.0 enables companies to identify opportunities within the customer interaction using its Analytical Suite and the Real-Time Suite.
Onyx Makes London Connection
December 10, 2001Winning a prestigious UK Government Contract, Onyx Software teams with Deloitte & Touche to devise a customized CRM system for the London Borough of Brent.
RightNow Appoints Sean Forbes
December 7, 2001The Montana-based CRM developer adds the former Trilogy Software executive as vice president of marketing and business development.
eCRM @ Internet World
December 7, 2001Prominent keynote speakers, comprehensive conferences, and the market's leading eCRM vendors highlight next week's NYC event that is expected to draw 50,000 e-business and Internet professionals.
Consulting, Integration Firms Stake Claim to CRM Market
December 5, 2001While economic conditions appear to have forced some companies to delay projects or reduce the scope of implementation, Dataquest predicts the CRM market will have a healthy 2002.
Aberdeen Looks at What's Next
December 5, 2001The market analysis firm reviews some of the advances in CRM software and methods, and outlines the evolution of business solutions in the report "What's Next in CRM: The Learning Relationship."
E.piphany Scores Big Retailers
December 4, 2001The company's CRM solutions will rev up Harley-Davidson's contact center and outfit the Burlington Coat Factory in improved customer service.
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