CRM: January 2002

Affordable CRM Solutions Reach the Mid-Market

January 31, 2002

In the past costly CRM software was exclusively the domain of large affluent corporations -- now all that seems to have changed.

CRM Consolidation: Pegasystems Buys 1mind

January 30, 2002

The Cambridge, Mass., firm will pay $3.6 million in stock for the technology and customers of its Concord, N.H., rival.

SMBs Could Drive Software Market

January 28, 2002

Small and medium-sized businesses could be a major force in the software market, according to Jupiter Media Metrix, which expects financial management, CRM and e-commerce applications to lead the way.

Salesforce.com Inks Biometrics Firm

January 28, 2002

Identix Inc. deploys Salesforce.com's CRM solution to aid its acquisition of new business from security-conscious organizations.

Siebel Reports Positive Q4

January 24, 2002

With the successful release of Siebel 7, it upgraded ebusiness application suite, Siebel Systems reports increased earnings for the fourth quarter putting total revenues for 2001 at $2.05 billion.

Blue Martini Mixes Up A New CFO

January 23, 2002

Former company vice president of corporate development Robert Cell gets the nod and the promotion to the CRM-maker's top financial post.

Arcidea Buys IT Factory Assets

January 23, 2002

The recently launched CRM firm acquires IT Factory's Atlanta and Cincinnati operations, the former offices of Synergistics, along with the Prevail and Authoriti products.

The Myth of ROI, Part 1

January 23, 2002

In the CRM industry, it seems that ROI is like the weather — everyone talks about it, but no one seems to be able to do much about it. CRM expert Arthur J. O'Connor explains.

Chordiant Perks Up Its CRM Tool

January 22, 2002

Version number 5.0 is based on the marriage of J2EE and XML architectures, making the platform easier to work with and set up.

Poll: Retailers Plan to Invest in CRM in 2002

January 16, 2002

Blue Martini surveyed 1,300 registered attendees at the National Retail Federation Show about their present and future customer focused initiatives.

AT&T to Pay Accenture $2.6B for CRM

January 15, 2002

The outsourcing contract is aimed at deploying new automated customer services at a time when Internet-based and even cable telephony services are eating into traditional long-distance revenues.

Onyx Expects to Miss Break-Even in Q4

January 11, 2002

The CRM software provider says based on preliminary fourth quarter results it will fall just short of black ink.

Bluedot Thinks In Threes

January 11, 2002

With the release of its new flagship product, Bluedot 3, the company is hoping to give sales and marketing pros a complete picture of customer interactions with events.

Onyx Bites into Delta Dental

January 11, 2002

The CRM provider adds Delta Dental Plans of California, New York, Pennsylvania and affiliates to a growing list of healthcare customers that includes The Regence Group, Sierra Health Services, Inc., and Neighborhood Health Plan (NHP).

Applix Names Neil Follett

January 10, 2002

Former founder of the Compact Group and Baan exec will manage European operations for the CRM provider.

The Three Most Valuable Lessons Learned, Part 3

January 9, 2002

In the last of this three-part series, Arthur O'Connor examines the best and worst of CRM in the past to help us get it right in the future.

Study Outlines Successful CRM Process

January 9, 2002

Research and benchmarking firm Best Practices, LLC's new study, "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation," reveals the tools and processes that world-class companies use to retain current clients, increase per-customer revenue and extend the longevity of customer relationships.

Funding News: AllCharge, knoa Software

January 8, 2002

AllCharge helps merchants monetize their digital products with a billing system that counts per clicks, downloads, time sessions or per bytes streamed. knoa Software helps train new users of CRM, SFA and other automated sales tools.

Salesforce.com Scores Again In Healthcare

January 7, 2002

Ultrasound equipment manufacturer, SonoSite Inc., increases productivity through opting for Salesforce.com's online CRM software and supports growth in domestic and international sales.

New CRM Firm Launches

January 4, 2002

Arcidea will initially focus on small- to medium-sized businesses within five vertical markets — manufacturing, medical supply, energy, financial services, and transportation.