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CRM: January 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for January 2002

Affordable CRM Solutions Reach the Mid-Market

In the past costly CRM software was exclusively the domain of large affluent corporations -- now all that seems to have changed.

CRM Consolidation: Pegasystems Buys 1mind

The Cambridge, Mass., firm will pay $3.6 million in stock for the technology and customers of its Concord, N.H., rival.

SMBs Could Drive Software Market

Small and medium-sized businesses could be a major force in the software market, according to Jupiter Media Metrix, which expects financial …

Salesforce.com Inks Biometrics Firm

Identix Inc. deploys Salesforce.com's CRM solution to aid its acquisition of new business from security-conscious organizations.

Siebel Reports Positive Q4

With the successful release of Siebel 7, it upgraded ebusiness application suite, Siebel Systems reports increased earnings for the fourth …

Blue Martini Mixes Up A New CFO

Former company vice president of corporate development Robert Cell gets the nod and the promotion to the CRM-maker's top financial post.

Arcidea Buys IT Factory Assets

The recently launched CRM firm acquires IT Factory's Atlanta and Cincinnati operations, the former offices of Synergistics, along with the …

The Myth of ROI, Part 1

In the CRM industry, it seems that ROI is like the weather — everyone talks about it, but no one seems to be able to do much about it. …

Chordiant Perks Up Its CRM Tool

Version number 5.0 is based on the marriage of J2EE and XML architectures, making the platform easier to work with and set up.

Poll: Retailers Plan to Invest in CRM in 2002

Blue Martini surveyed 1,300 registered attendees at the National Retail Federation Show about their present and future customer focused …

AT&T to Pay Accenture $2.6B for CRM

The outsourcing contract is aimed at deploying new automated customer services at a time when Internet-based and even cable telephony …

Onyx Expects to Miss Break-Even in Q4

The CRM software provider says based on preliminary fourth quarter results it will fall just short of black ink.

Bluedot Thinks In Threes

With the release of its new flagship product, Bluedot 3, the company is hoping to give sales and marketing pros a complete picture of …

Onyx Bites into Delta Dental

The CRM provider adds Delta Dental Plans of California, New York, Pennsylvania and affiliates to a growing list of healthcare customers that …

Applix Names Neil Follett

Former founder of the Compact Group and Baan exec will manage European operations for the CRM provider.

The Three Most Valuable Lessons Learned, Part 3

In the last of this three-part series, Arthur O'Connor examines the best and worst of CRM in the past to help us get it right in the future.

Study Outlines Successful CRM Process

Research and benchmarking firm Best Practices, LLC's new study, "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation," …

Funding News: AllCharge, knoa Software

AllCharge helps merchants monetize their digital products with a billing system that counts per clicks, downloads, time sessions or per …

Salesforce.com Scores Again In Healthcare

Ultrasound equipment manufacturer, SonoSite Inc., increases productivity through opting for Salesforce.com's online CRM software and …

New CRM Firm Launches

Arcidea will initially focus on small- to medium-sized businesses within five vertical markets — manufacturing, medical supply, energy, …