CRM: February 2002
American, British Companies Making Most of the Internet
February 28, 2002Companies in the United States and Britain are the most likely to incorporate the Internet into activities such as CRM, marketing, order fulfillment and sales, according to a study by Taylor Nelson Sofres.
Salesforce Inks Hotel Group
February 27, 2002Le Meridien selects salesforce.com's online CRM solution for its 200-plus global sales team based across 55 countries.
Wheelhouse Adds Ex-EasyAsk Pres.
February 26, 2002The Burlington, Mass., maker of CRM software hires Frank Chisholm as senior vice president of sales and marketing.
ManagedOps Will Support Microsoft CRM Product
February 26, 2002The Great Plains and Siebel application outsourcing service provider announces that it will offer a hosted version of the just-announced Microsoft Customer Relationship Management.
E-Mail Enhances Education
February 25, 2002Open University, Britain's largest academic institution, will improve communication with its 150,000 online students through Silicon Valley-based CRM provider KANA's Response.
CRM Takes Priority Among IT Investments
February 25, 2002More U.S. businesses will spend $500,000 or more on CRM technology over the next two years than they will on other large-scale infrastructure projects, but a report by Jupiter Media Metrix questions whether all this spending will really improve customer service.
PeopleSoft Acquires Calico Assets
February 25, 2002With the purchase of the intellectual property and certain assets of Calico Commerce, PeopleSoft will provide an Internet product configuration solution to streamline sales and manufacturing processes.
Extended Systems Acquires AppReach
February 25, 2002Deal strengthens company's mobile applications development offering.
Salesforce.com Keeps Busy
February 22, 2002The San Francisco-based CRM solution provider has been hard at work with new releases and strategic alliances while still having time to pull together a star-studded benefit concert at New York's Carnegie Hall.
Simplifying CRM
February 22, 2002Customer relationship management used to be as simple as taking the extra time to learn the names and livelihoods of those who plunked down their hard-earned cash for goods or services rendered. While this attention to detail may seem old-fashioned and inefficient in our cellularly connected, Internet-ready world, the truth is, it worked.
Onyx and Deloitte Collaborate
February 21, 2002The two companies will initially deliver CRM solutions to specific markets and geographic regions with plans for rapid expansion.
Knowledge: The Key to ROI
February 20, 2002Recently, Arthur's been examining what DOESN'T deliver ROI in a CRM initiative. Here's the one you've been waiting for: what makes CRM pay off and how successful companies make it happen.
Pivotal Rings in Bell
February 14, 2002Former Siebel "MVP" Melanie Bell lands senior vice president post at the Canada-based CRM solutions provider.
ISM's Top 30 CRM Products Announced
February 14, 2002The consulting firm used DCI's CRM Conference & Exposition in Chicago as a platform to honor the winners of the Top 30 CRM software packages for 2002.
eConvergent Solution Emerges
February 12, 2002The Pleasanton, Calif. CRM infrastructure firm releases eMerge — an enterprise integration platform that connects disparate customer data and presents a unified real-time view.
Salesnet Rings Up $7.8 M
February 12, 2002The Boston sales force automation ASP adds new financing for product enhancement and predicts it will turn a profit by year's end.
Salesforce.com Goes Offline and Big Biz
February 11, 2002The ASP pioneer offers a sneak peek at new versions of its CRM and sales force automation products at DEMO 2002.
Sony Enters the SPIN Zone
February 11, 2002The famed movie studio drives up online promotional and marketing stakes just in time for summer's new releases.
Aspect Ends CRM Drought
February 11, 2002When its customers began to thirst for better service, Florida Water implemented contact center and call center solutions from Aspect Communications.
Strip Clubs
February 8, 2002Not surprisingly, Las Vegas is an excellent paradigm of good customer service. After all, people keep coming back for some reason.
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