CRM: March 2002
Going Guerilla with CRM
March 29, 2002Think CRM has to encompass your entire enterprise? In an ideal world, the answer might be yes, but in the real world that's not always the case.
CyberRep Promotes Two
March 29, 2002Charley assumes post as CIO, Stowell named as VP of client relations.
net.com Follows KANA's eCRM Model
March 27, 2002The company's netShare Knowledge Base software goes self-service with a customer relationship management twist.
Onyx Unveils Partner Portal 3.0
March 27, 2002Onyx makes its Onyx Partner Portal 3.0 generally available.
CFO Exits Salesforce.com
March 27, 2002UPDATE: The chief executive of the online CRM company says (hint, hint) that a replacement is being sought who has IPO experience.
Tipper Tie and Canada Post Get Honored
March 25, 2002The companies receive CRM Excellence Awards from Gartner.
Pivotal Delivers to Bank
March 22, 2002The Bankers Bank selects the Canadian-based CRM provider's contact center solutions.
ATG Stamps CRM on Deutsche Post
March 21, 2002The German online postal service deploys customer management solutions from the Mass.-based provider.
BSkyB Gets KANA-ized
March 20, 2002England's leading multi-channel satellite broadcaster gets a dose of the smarts from the Menlo Park, Calif.-based company's CRM tool KANA IQ.
New CEO Gets Comfy At White Pajama
March 20, 2002Michael Burkland takes over for the CRM software provider's co-founder Mansour Salame.
Of Hobbits and Analytic CRM (With Apologies to J.R.R. Tolkien)
March 20, 2002Arthur's found some pretty amazing parallels between analytic CRM and the world J.R.R. Tolkien created, populated by hobbits, elves, dwarves, wizards, trolls, and more.
Homestore Coughs Up Consumer Credit Unit
March 19, 2002The online real estate firm sheds ConsumerInfo.com to focus on its core real estate business.
Who's Powering Whom?
March 19, 2002ZAMBA, Ross, Fort Point, Pivotal and Blue Pumpkin land VW, Triangle, Restoration Hardware, Kronos, and Thomas Cook, respectively.
The Eternal Debate: Shaky Start-up Or Generic Giant?
March 19, 2002When it comes to some enterprise applications, especially CRM, many IT managers are more than willing to take a leap on niche players to fill gaps left by the Oracles of the world.
Salesforce Gets More Complex
March 18, 2002The leader in Web-based CRM and SFA services announces an alliance with Cybrant, a maker of complex selling automation software.
Siebel 7 Expands Product Line
March 18, 2002The e-business app provider adds eMedia 7 and eCommunications 7 for Mobile Carriers to its roster of industry-specific solutions.
RedSheriff, SageMetrics Team Up
March 14, 2002The two firms will co-market products, echoing moves by other metrics players to parlay their offerings into all-in-one solutions.
CRM: Taking a Cautionary Approach
March 14, 2002Industry experts warn that a prudent approach to CRM could save companies undue hassle.
Report: Deployments of Significance
March 13, 2002Aberdeen Group releases "What Works: Ten Significant CRM Implementations of 2001."
Oracle Upgrades For Small Biz
March 11, 2002Introducing Oracle Small Business Suite version 7.6, the software giant adds multiple features to help customers maintain their own databases and streamline their business processes.
Sign in | Register