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CRM: March 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for March 2002

Going Guerilla with CRM

Think CRM has to encompass your entire enterprise? In an ideal world, the answer might be yes, but in the real world that's not always the …

CyberRep Promotes Two

Charley assumes post as CIO, Stowell named as VP of client relations.

net.com Follows KANA's eCRM Model

The company's netShare Knowledge Base software goes self-service with a customer relationship management twist.

Onyx Unveils Partner Portal 3.0

Onyx makes its Onyx Partner Portal 3.0 generally available.

CFO Exits Salesforce.com

UPDATE: The chief executive of the online CRM company says (hint, hint) that a replacement is being sought who has IPO experience.

Tipper Tie and Canada Post Get Honored

The companies receive CRM Excellence Awards from Gartner.

Pivotal Delivers to Bank

The Bankers Bank selects the Canadian-based CRM provider's contact center solutions.

ATG Stamps CRM on Deutsche Post

The German online postal service deploys customer management solutions from the Mass.-based provider.

BSkyB Gets KANA-ized

England's leading multi-channel satellite broadcaster gets a dose of the smarts from the Menlo Park, Calif.-based company's CRM tool KANA …

New CEO Gets Comfy At White Pajama

Michael Burkland takes over for the CRM software provider's co-founder Mansour Salame.

Of Hobbits and Analytic CRM (With Apologies to J.R.R. Tolkien)

Arthur's found some pretty amazing parallels between analytic CRM and the world J.R.R. Tolkien created, populated by hobbits, elves, …

Homestore Coughs Up Consumer Credit Unit

The online real estate firm sheds ConsumerInfo.com to focus on its core real estate business.

Who's Powering Whom?

ZAMBA, Ross, Fort Point, Pivotal and Blue Pumpkin land VW, Triangle, Restoration Hardware, Kronos, and Thomas Cook, respectively.

The Eternal Debate: Shaky Start-up Or Generic Giant?

When it comes to some enterprise applications, especially CRM, many IT managers are more than willing to take a leap on niche players to …

Salesforce Gets More Complex

The leader in Web-based CRM and SFA services announces an alliance with Cybrant, a maker of complex selling automation software.

Siebel 7 Expands Product Line

The e-business app provider adds eMedia 7 and eCommunications 7 for Mobile Carriers to its roster of industry-specific solutions.

RedSheriff, SageMetrics Team Up

The two firms will co-market products, echoing moves by other metrics players to parlay their offerings into all-in-one solutions.

CRM: Taking a Cautionary Approach

Industry experts warn that a prudent approach to CRM could save companies undue hassle.

Report: Deployments of Significance

Aberdeen Group releases "What Works: Ten Significant CRM Implementations of 2001."

Oracle Upgrades For Small Biz

Introducing Oracle Small Business Suite version 7.6, the software giant adds multiple features to help customers maintain their own …