CRM: May 2002
Japan's CRM Market To Hit $6.8 Billion By 2006
May 30, 2002Japan will rely more on CRM solutions rather than in-house technologies to forge stronger ties with customers.
Case Study: IBM and Siebel Systems
May 29, 2002Even the biggest and best companies can improve their customer service; even when they deal in CRM themselves.
UpShot Mixes CRM With Microsoft Office Apps
May 28, 2002The Web-based CRM software provider says that salespeople who rely on Microsoft Office applications will find comfort — and integration — in UpShot Office, which was announced today.
SAP Shakes Up U.S. Operations
May 23, 2002Leo Apotheker will head global sales and SAP's U.S. operations, as the company looks to a brighter second half of the year.
Siebel to Help Navy With Recruiting
May 22, 2002The CRM software specialist scores a high-profile deal to power the U.S Navy's recruitment operations.
The Rise and Fall of CRM, Part 3
May 22, 2002Despite what you'll hear from some industry pundits, the CRM craze has officially come to an end.
Reuters, Siebel Pair Off
May 20, 2002The new partnership will develop and market CRM apps for the financial services sector integrating financial data with e-business solutions.
Jamcracker, Salesforce.com Make Executive Decisions
May 17, 2002The application services aggregator and the Web-based CRM leader announce new president and CFO, respectively.
Case Study: Sanlam Life and Siebel Service
May 15, 2002At times, helping your customers succeed can help you improve your own business. Don't be shy about increasing your customer understanding; it may be the best, cheapest way to win.
Tom Siebel Hates Me (And Anyone Else Asking The Tough Questions)
May 14, 2002Siebel Systems is, without a doubt, the most closed-off, inaccessible, information-hostile public company in the software industry. Which makes Tom Seibel's claims of extraordinary customer satisfaction hard to swallow.
Quadstone Cements Management
May 13, 2002The Boston CRM software maker's 9-month search for a CEO ends with the appointment of Paul Kelly, formerly with Portal Software.
Case Study: The Regence Group and Onyx Software
May 10, 2002Sometimes results may not be quantifiable, but a concentrated effort and a focus on customer relationship management can lead to vastly better business. Learn how The Regence Group implemented a CRM solution that united four health plans across four states, and gained valuable knowledge and insight into customer needs that will sustain better business methods forever.
PeopleSoft, Agile Team Up On Software Package
May 9, 2002Two California e-Business software makers say they've got the goods when it comes to a solution for product life cycle management.
The Rise and Fall of CRM, Part 2
May 8, 2002This three-part column is about the birth and death of the CRM fad. In part one, we looked at the Internet craze, which in some ways helped spur demand for multi-channel CRM software.
The Rise and Fall of CRM, Part 1
May 1, 2002In essence, the promise of quick-and-easy, plug-and-play CRM has been completely debunked, which is both good news and bad news.
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