CRM: July 2002

CRM Market Suffers Some Growing Pains

July 31, 2002

Forrester Research reports that the CRM market will suffer a drop in 2002 revenue, but recover to grow steadily, though modestly, to reach $74 billion by 2007.

Bigfoot Interactive, Fujitsu in CRM Deal

July 29, 2002

The arrangement could presage further alliances between CRM players and e-mail specialists.

Please Don't Shoot the Customer, Part 1

July 24, 2002

Customer profitability management: the trends, case studies, and solutions. Part 1 of a three-part series.

UpShot Adds $10 Million to Complete Funding

July 22, 2002

The Mountain View, Calif.-based CRM ASP lands financing that it reports will carry it to a cash-flow positive position.

Case Study: Bell Mobility/E.piphany

July 17, 2002

When Bell Mobility, a division of Bell Canada, needed a new program to enhance its current customer service offerings while greatly improving its ability to make on-phone customer sales, they chose E.piphany.

CRM For Everyone

July 12, 2002

Microsoft is ready to roll out its long-anticipated CRM product, eyeing the mid-market. Microsoft Earmarks $500M For Partners

Salesforce.com Speaks the Language

July 11, 2002

The online CRM service provider announces that it now supports eight languages and currencies, lands new customer.

I Don't Know You: CRM for the Anonymous Browser

July 10, 2002

Even your best friend was once a stranger. The bulk of your site's visitors aren't registered users, but anonymous browsers. How to make them want to get to know you.

Asia's 2001 CRM Revenues Grew 7.8 Percent

July 8, 2002

The market will continue to experience a CAGR of 32.2 percent from 2001 to 2008, said Frost & Sullivan.

Cape Clear Integrates Salesforce.com

July 8, 2002

The Web services technology company announces an agreement to integrate Salesforce.com with other enterprise applications and systems.

CRM Needs a Team to Succeed

July 1, 2002

With increasing demands from customers for real-time service, employee adoption and enterprise-wide strategies take on increasing importance.

There's a New CRM Kid in Town

July 1, 2002

BizAutomation CRM, based on Microsoft Outlook and Exchange and the .NET architecture, will be positioned to help ASPs and other service providers compete with Salesforce.com and other Web-native CRM ASPs.