CRM: September 2002
Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2002
Big Blue Eyes CRM Mid-Market
UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.
Upshot Puts Sales Execs on Alert
The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by …
Salesforce.com Takes a Team Approach
The San Francisco-based CRM ASP which has been enamored with the enterprise of late will target small businesses and …
Prognostication Scorecard, Part 2
In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?
CRM - Failed Deployments...Frequent Autopsy Results
If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken …
Risking Customer Relationships for Higher Prices?
New report says optical-networking vendors 'seem oblivious' to crucial management requirements.
Bullhorn Trumpets New Investment
The Boston maker of CRM software for the staffing industry raises a second round of financing.
NetLedger Enters CRM Fray
The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.
SAP Launches New Version of mySAP CRM
The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in …
Salesnet Releases Web Services API
The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.
Prognostication Scorecard, Part 1
In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?