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CRM: September 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2002

Big Blue Eyes CRM Mid-Market

September 26, 2002

UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.

Upshot Puts Sales Execs on Alert

September 20, 2002

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by …

Salesforce.com Takes a Team Approach

September 20, 2002

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and …

Prognostication Scorecard, Part 2

September 18, 2002

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

CRM - Failed Deployments...Frequent Autopsy Results

September 13, 2002

If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken …

Risking Customer Relationships for Higher Prices?

September 11, 2002

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

Bullhorn Trumpets New Investment

September 10, 2002

The Boston maker of CRM software for the staffing industry raises a second round of financing.

NetLedger Enters CRM Fray

September 9, 2002

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

SAP Launches New Version of mySAP CRM

September 5, 2002

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in …

Salesnet Releases Web Services API

September 4, 2002

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

Prognostication Scorecard, Part 1

September 4, 2002

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?