CRM: September 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2002

September 26, 2002

UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.

September 20, 2002

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by …

September 20, 2002

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and …

September 18, 2002

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

September 13, 2002

If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken …

September 11, 2002

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

September 10, 2002

The Boston maker of CRM software for the staffing industry raises a second round of financing.

September 9, 2002

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

September 5, 2002

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in …

September 4, 2002

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

September 4, 2002

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?