CRM: September 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for September 2002

UPDATE: IBM teams with Clear Technologies to offer CRM for the mid-market, but it will soon face stiff competition from Microsoft.

The California-based CRM ASP announces Upshot Alerts, a feature designed to notify sales executives of critical changes to accounts by …

The San Francisco-based CRM ASP — which has been enamored with the enterprise of late — will target small businesses and …

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?

If it's such an important aspect of any business, then why do reports abound with astronomical CRM failure rates? CRM expert Bruce McCracken …

New report says optical-networking vendors 'seem oblivious' to crucial management requirements.

The Boston maker of CRM software for the staffing industry raises a second round of financing.

The California-based maker of the Oracle Small Business Suite eyes the midrange market with NetCRM, targets Salesforce.com.

The Walldorf, Germany-based enterprise software giant announces new version of mySAP CRM, calls it the first fully portal-based product in …

The Web-native salesforce automation ASP announces the general availability of API based on Microsoft's .NET Framework.

In early 2001, Arthur made five predictions about the future of eCRM. How accurate were those prophesies?