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CRM: December 2002

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for December 2002

CRM Comes to Wall Street, Part 5

December 23, 2002

Part five of a six-part series on wealth management, a new CRM strategy sweeping the securities industry.

CRM Comes to Wall Street, Part 6

December 19, 2002

The last installment of a six-part series on wealth management, a new CRM strategy sweeping the securities industry.

Microsoft CRM Release Hits Speed Bump

December 18, 2002

The CRM suite is on schedule to ship to manufacturers by year-end but technical hiccups means it won't be available to resellers until …

Weekly Review: Salesforce.com Envy Abounds

December 17, 2002

Dec. 17, 2002: In this week's commentary: Are Salesforce.com's rivals attacking it out of envy? Of course they are! What ASP wouldn't aspire …

SBC, Amdocs Negotiating Multi-Year Deal

December 13, 2002

Looking to boost efficiency before a national push, the voice and data service provider pursues a multi-year deal with the CRM software and …