CRM: February 2003

Symbol Picks Up ImageWare

February 27, 2003

Symbol looks to ImageWare's CRM and Mass-Customization software to give it an end-to-end solution set for mobile in-store CRM.

Epicor Adds Microsoft CRM to Repertoire

February 19, 2003

The California-based software provider enters an agreement of offer Microsoft Customer Relationship Management alongside its own CRM Suite.

BT Chooses KANA eCRM Software

February 19, 2003

British Telecom installs software from the Menlo Park, Calf., company to direct and analyze customer 20,000 customer e-mails per week.

CRM, the Pentagon, and You

February 18, 2003

Total Information Awareness: Can the Pentagon launch the biggest CRM deployment in history?

UpShot Gets Personal With Customization Features

February 17, 2003

The Net-native CRM vendor unveils its MultiProcess Management features at DEMO 2003, says it has removed the last reason for large companies to choose a client-server product.

Salesforce.com's Enterprise Voyage Continues

February 10, 2003

The Web-based CRM service provider hones in on the large-enterprise market with a slew of new sales, marketing and support features.

RightNow Finds Success in Customer Satisfaction

February 6, 2003

The Montana-based customer service and support ASP announces its 16th consecutive growth quarter and a year-to-year increase of 28 percent.