CRM: April 2003
RightNow Reports Another Quarter of Growth
April 29, 2003The customer service ASP reports continued growth, touts benefits of its hosted, multi-channel support service.
Salesnet Takes SFA Offline With .NET
April 14, 2003The Web-based sales force automation ASP announces offline version based on .NET framework and Microsoft SQL Server Desktop Edition, claims richer interface on the front end and more security and features on the back end.
Hosted CRM Solution Delivers Quick Payback
April 9, 2003When a company grows rapidly through worldwide acquisition, tracking sales efforts can become difficult, especially if newly bought companies are using different SFA or CRM tools. Here's how one company streamlined its sales monitoring efforts by turning to a hosted solution.
Siebel, AT&T Join Forces on Managed Services
April 8, 2003The two form a strategic alliance bent on delivering end-to-end hosting for mission critical applications.
Customer Service Lags, CRM Spending Expectations High
April 4, 2003Online customer service has not met expectations, but projections of increased CRM spending through 2003 may aid the market — and ultimately, the customers.
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