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CRM: April 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for April 2003

RightNow Reports Another Quarter of Growth

The customer service ASP reports continued growth, touts benefits of its hosted, multi-channel support service.

Salesnet Takes SFA Offline With .NET

The Web-based sales force automation ASP announces offline version based on .NET framework and Microsoft SQL Server Desktop Edition, claims …

Hosted CRM Solution Delivers Quick Payback

When a company grows rapidly through worldwide acquisition, tracking sales efforts can become difficult, especially if newly bought …

Siebel, AT&T Join Forces on Managed Services

The two form a strategic alliance bent on delivering end-to-end hosting for mission critical applications.

Customer Service Lags, CRM Spending Expectations High

Online customer service has not met expectations, but projections of increased CRM spending through 2003 may aid the market — and …