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CRM: May 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2003

PeopleSoft's Latest Gambits Make Sense, Unfortunately

If PeopleSoft can flesh out its new Total Ownership Experience initiative and ship its products with pre-built integration, the company may …

A Bold Stroke Enhances CRM Through Customer Care Systems Integration

Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: …

Onyx Looks for Edge With Embedded CRM

Turning to the benefits of a Net-native architecture and Web services technology, Onyx Software sees its future pinned to its partners using …

Surebridge Announces First CRM Online Customers

The Lexington, Mass.-based ASP reports signing midsize enterprises to hosted version of Microsoft CRM.

It's My Birthday. Buy Me a Present.

Online gift services come in different guises. Which is best for your site?