CRM: May 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for May 2003

PeopleSoft's Latest Gambits Make Sense, Unfortunately

May 22, 2003

If PeopleSoft can flesh out its new Total Ownership Experience initiative and ship its products with pre-built integration, the company may …

A Bold Stroke Enhances CRM Through Customer Care Systems Integration

May 21, 2003

Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: …

Onyx Looks for Edge With Embedded CRM

May 16, 2003

Turning to the benefits of a Net-native architecture and Web services technology, Onyx Software sees its future pinned to its partners using …

Surebridge Announces First CRM Online Customers

May 13, 2003

The Lexington, Mass.-based ASP reports signing midsize enterprises to hosted version of Microsoft CRM.

It's My Birthday. Buy Me a Present.

May 5, 2003

Online gift services come in different guises. Which is best for your site?