CRM: May 2003
PeopleSoft's Latest Gambits Make Sense, Unfortunately
May 22, 2003If PeopleSoft can flesh out its new Total Ownership Experience initiative and ship its products with pre-built integration, the company may really be on to something, says Datamation's Enterprise Advisor columnist.
A Bold Stroke Enhances CRM Through Customer Care Systems Integration
May 21, 2003Belgacom, one of Belgium's leading ISPs, had serious problems with customer care. Its complex legacy systems had outgrown themselves: operational costs were too high and customer satisfaction was too low. So, it brought an independent consultant on board to implement a unique customer contact system: a combination of Cisco's ICM software and Right NowTechnologies' Service Center. The result: ROI within eight weeks.
Onyx Looks for Edge With Embedded CRM
May 16, 2003Turning to the benefits of a Net-native architecture and Web services technology, Onyx Software sees its future pinned to its partners using Embedded CRM as an integration platform.
Surebridge Announces First CRM Online Customers
May 13, 2003The Lexington, Mass.-based ASP reports signing midsize enterprises to hosted version of Microsoft CRM.
It's My Birthday. Buy Me a Present.
May 5, 2003Online gift services come in different guises. Which is best for your site?
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