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CRM: June 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for June 2003

Web-based ASPs Integrate CRM and Web Analytics

Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.

CRM Going to the ASPs and SMBs

A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application …

Salesforce.com Unveils S3

The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.

Salesforce.com Reports Profitability, Unveils Alliances

The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys …

Surebridge Expands On-Demand Services For Mid-Market

The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to …

CeBIT: PeopleSoft CEO Avoids the 'O' Word

PeopleSoft CEO Craig Conway discusses his company vision for the future of enterprise applications with nary a word about the hostile …

IM and SFA Collide in ASP Offering

Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its …

Making CRM Accessible

Is your e-commerce site easily accessible to all your customers? Jack Aaronson discusses how to make customer interactions easy to …

Report: Amdocs, Verizon Negotiating Outsourcing Deal

The billing and CRM firm is hammering out details of a five-year, $700 million outsourcing deal with the carrier, a published report says.

Siebel Still Tops Declining CRM Market.

Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.

Dipping Your Toes in the CRM Waters With Visnetic MailFlow

Visnetic MailFlow from Deerfield.com is a CRM program designed to turn customer e-mail into a business advantage. The product's modest price …

PeopleSoft Cans Court Action Vs. Oracle

In a continuation of turmoil in the business applications market, Oracle says PeopleSoft withdrew its plan to pursue a temporary …

Has Siebel Lost Its Lead in the CRM Race?

With hosted software becoming more and more popular and companies like Salesforce.com and Onyx leading the charge in the hosted CRM/SFA …

Oracle Offers to Buy PeopleSoft for $5.1 Billion

UPDATE: Days after PeopleSoft moved to purchase rival enterprise application company J.D. Edwards, the database giant makes its own …

Salesforce.com Unleashes 'sforce'

Strategic alliances with BEA, Microsoft and Sun result in a developer's toolkit designed to let users comfortably write their own …

Merger Creates Business Software Giant

PeopleSoft moves to purchase rival J.D. Edwards to become the second-largest business software provider to SAP.