CRM: June 2003

Customer Relationship Management (CRM) and sales force automation software and solutions. - Archive for June 2003

Web-based ASPs Integrate CRM and Web Analytics

June 30, 2003

Salesforce.com and WebSideStory announce a partnership designed to allow joint clients to link lead generation and sales revenue.

CRM Going to the ASPs and SMBs

June 26, 2003

A new report from the Aberdeen Group predicts that the CRM software industry will change dramatically with revenue from application …

Salesforce.com Unveils S3

June 23, 2003

The updated on-demand CRM offering represents the most significant release since the launch of the product three years ago.

Salesforce.com Reports Profitability, Unveils Alliances

June 23, 2003

The Web-based CRM ASP generates a profit in its first quarter of 2003, announces strategic alliances with Dell, TIBCO, Genesys …

Surebridge Expands On-Demand Services For Mid-Market

June 23, 2003

The application outsourcer refined its ERP, CRM and eBusiness Outsourcing offerings to include three models of service, from fully hosted to …

CeBIT: PeopleSoft CEO Avoids the 'O' Word

June 19, 2003

PeopleSoft CEO Craig Conway discusses his company vision for the future of enterprise applications with nary a word about the hostile …

IM and SFA Collide in ASP Offering

June 17, 2003

Salesnet, a Web-based ASP that offers salesforce automation software, will announce plans to add instant messaging capabilities to its …

Making CRM Accessible

June 16, 2003

Is your e-commerce site easily accessible to all your customers? Jack Aaronson discusses how to make customer interactions easy to …

Report: Amdocs, Verizon Negotiating Outsourcing Deal

June 13, 2003

The billing and CRM firm is hammering out details of a five-year, $700 million outsourcing deal with the carrier, a published report says.

Siebel Still Tops Declining CRM Market.

June 12, 2003

Gartner reports that for the second consecutive year, worldwide revenue for CRM new software licenses dropped.

Dipping Your Toes in the CRM Waters With Visnetic MailFlow

June 11, 2003

Visnetic MailFlow from Deerfield.com is a CRM program designed to turn customer e-mail into a business advantage. The product's modest price …

PeopleSoft Cans Court Action Vs. Oracle

June 11, 2003

In a continuation of turmoil in the business applications market, Oracle says PeopleSoft withdrew its plan to pursue a temporary …

Has Siebel Lost Its Lead in the CRM Race?

June 9, 2003

With hosted software becoming more and more popular and companies like Salesforce.com and Onyx leading the charge in the hosted CRM/SFA …

Oracle Offers to Buy PeopleSoft for $5.1 Billion

June 6, 2003

UPDATE: Days after PeopleSoft moved to purchase rival enterprise application company J.D. Edwards, the database giant makes its own …

Salesforce.com Unleashes 'sforce'

June 3, 2003

Strategic alliances with BEA, Microsoft and Sun result in a developer's toolkit designed to let users comfortably write their own …

Merger Creates Business Software Giant

June 2, 2003

PeopleSoft moves to purchase rival J.D. Edwards to become the second-largest business software provider to SAP.